Residential Program Manager

Next Steps Community Services•Dalton, NH

2d•Onsite

About The Position

The Residential Program Manager has direct oversight of an adult residential program supporting individuals with intellectual and developmental disabilities. The position serves as the liaison between Next Steps Community Services and Area Agencies or funding sources, family members, guardians, external health care professionals, and other ancillary service providers. The manager ensures individuals’ physical and mental health and wellness, supports them in attaining personal goals, and ensures high-quality services, compliance with certification and licensing requirements, and accurate, timely completion of program and client documentation. The role supervises Direct Support Professionals and Team Leaders. The group home provides person-centered support to help adults become more productive and active members of their communities. Services include individualized clinical and behavioral treatment, counseling, independent living and vocational or educational skill development, and relationship-oriented coaching, mentoring, and teaching. Staff receive ongoing training and are paid to attend.

Requirements

Previous experience required.
High school diploma or GED.
Valid driver’s license.
Must be at least 21 years old.
Must be willing to complete a criminal background check.
Must be authorized to work in the United States.

Nice To Haves

Experience as a DSP Team Lead, Direct Support Professional, caregiver, residential counselor, support staff, direct care staff, or group home staff.
Background in human services or direct care roles.
Knowledge of supporting individuals with developmental or intellectual disabilities, including Autism Spectrum Disorder.
Knowledge of person-centered support, behavioral support, and positive behavior strategies.
Knowledge of independent living skills, life-skills coaching, community integration, and daily living support.
Program management and leadership skills.
Medication administration knowledge, as permitted by state guidelines.
Meal preparation and documentation skills.
Safety monitoring and crisis prevention skills.
Strong communication, empathy, patience, reliability, teamwork, problem-solving, and compassionate care.

Responsibilities

Provide direct oversight of an adult residential program serving individuals with intellectual and developmental disabilities.
Serve as the liaison between Next Steps and Area Agencies or funding sources, families, guardians, external health care professionals, and other ancillary service providers.
Ensure the physical and mental health and wellness of individuals served and assist them in attaining their goals.
Ensure high-quality services are delivered to individuals served.
Ensure the program adheres to certification and licensing requirements.
Ensure accurate and timely completion of program and client documentation.
Supervise Direct Support Professionals and Team Leaders.