Residential Program Manager

Community Options, Inc.•Phoenix, AZ

22h•$50,000•Onsite

About The Position

Community Options, Inc., a national nonprofit agency serving individuals with disabilities in 12 states, is seeking an experienced Residential Program Manager in Tempe, Arizona. The manager leads a team providing person-centered support to individuals with intellectual and developmental disabilities, supports day-to-day operations, and helps teams address challenges and achieve program goals. This position requires on-call availability. Starting pay is $50,000 per year. The role includes leading and training staff, managing schedules and performance, coordinating person-centered plans and activities, and ensuring individuals receive support consistent with their plans. The manager also oversees documentation, finances, health and medical needs, and the condition and supplies of work locations and vehicles. Work takes place in residential programs, day programs, and community settings. Schedules may change with business needs and may include evenings and weekends; the manager may need to cover shifts when staffing issues arise. Employment is contingent on successful criminal background, central registry, child abuse registry, and drug testing checks. The employee must cooperate with licensing and department staff during inspections, inquiries, or investigations. Additional tasks and responsibilities may be assigned.

Requirements

High school diploma or GED.
Complete all state- and agency-required training according to state guidelines.
Valid driver’s license with a satisfactory driving record.
Five years of Direct Support Professional experience and/or at least three years of management experience.
Knowledge of state regulatory agency operations and standards relevant to supporting individuals with intellectual or developmental disabilities.
Team-oriented approach and demonstrated leadership experience.
Experience solving problems while managing multiple priorities.
Ability to establish a comfortable and supportive relationship with individuals receiving support.
Successful completion of criminal background, central registry, child abuse registry, and drug testing checks.
Availability for on-call duties in cooperation with other management staff.
Ability to meet physical demands that may include frequent lifting, stretching, and other exertion; lifting or moving more than 25 pounds; and assisting with wheelchair transfers.
Ability to transport individuals using a personal or company-provided vehicle, if required.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Lead and train teams in program initiatives, goals, daily routines, and support tailored to individuals’ needs.
Manage staff schedules and ensure shifts are adequately staffed.
Train staff on daily routines, including cleaning, cooking established meal plans, feeding, medication administration, and personal hygiene.
Manage team performance through communication, training, performance management, staff meetings, and employee recognition.
Develop and implement activity programs, including the Meaningful Day curriculum.
Communicate with individuals’ families and guardians as needed, and manage those relationships.
Develop and update Individual Support Plans (ISP) and Person-Centered Plans (PCP) with an interdisciplinary team, including documenting concerns, observations, and behavioral developments.
Ensure individuals are supported according to their ISP/PCP, including medication management, meal planning, and behavior management.
Ensure program documentation and billable records are completed accurately and on time.
Help monitor individuals’ finances and ensure purchases are approved and documented.
Monitor individuals’ health and medical needs and immediately report concerns.
Keep work locations and vehicles clean, maintained, and stocked with necessary supplies, including groceries, medications, and cleaning supplies.
Fill shifts when staffing issues arise, as needed.
Cooperate with licensing and department staff during inspections, inquiries, or investigations.
Perform additional tasks and responsibilities as assigned.