Residential Program Manager

Aspire Living & Learning • North Haven, CT

1d • $55,000 - $60,000 • Onsite

About The Position

Aspire Living & Learning is seeking a Program Manager to oversee day-to-day residential services for adults with developmental disabilities in North Haven. The role ensures that supported individuals receive appropriate clinical and medical services and that services help individuals reach their fullest potential. The Program Manager mentors, develops, and supervises shift supervisors and direct care staff; maintains staffing schedules; monitors compliance with agency, funding-agency, state, and federal requirements; and supports clinical assessments and ISP assessments. The position also includes on-call responsibilities as required, medication administration when required, training and consultation, budget adherence, and assistance with individuals’ daily living, behavioral, habilitative, medical, psychiatric, and socio-emotional needs.

The Program Manager builds effective teams through developmental supervision and fosters relationships with employees, peers, agencies, families, and guardians. The role provides programmatic and operational oversight, coordinates services and support across departments, monitors record keeping and safety, and ensures administrative and regulatory requirements are met. The Program Manager reports to and works under the guidance and leadership of the Program Director for fiscal oversight.

Requirements

• Bachelor’s degree in Human Services or a related field, or an equivalent combination of education and experience.
• High school diploma or GED.
• Experience providing support to individuals with disabilities and challenging behaviors.
• Excellent interpersonal, organizational, and communication skills.
• Empathy, enthusiasm, and dedication to helping others.
• Reliable transportation is required.
• In some locations, a valid U.S. driver’s license, vehicle, and auto insurance may be required, with at least three years of driving experience; some positions may require use of a personal vehicle to transport supported individuals, depending on program needs.
• Ability to participate in and complete training sessions and conduct training as assigned.

Nice To Haves

• Previous supervisory experience is strongly preferred.
• Basic computer skills.
• Experience using Therap is a plus.

Responsibilities

• Oversee day-to-day program operations and services for adults with developmental disabilities.
• Mentor, develop, supervise, and provide developmental supervision to shift supervisors and direct care staff.
• Maintain and monitor staffing schedules to support effective programming.
• Ensure adherence to agency policies, DDS and funding-agency requirements, state and federal regulations, and licensing and certification standards.
• Support clinical assessments and oversee ISP assessments; provide day-to-day guidance on ISP/IEP goals, data collection, and documentation.
• Coordinate services addressing supported individuals’ medical, psychiatric, and social-emotional needs.
• Support individuals in making choices, exercising their rights, participating in their communities, and developing daily living skills; assist with behavioral and habilitative plans.
• Administer medication when required.
• Provide or conduct in-house and agency-contracted training and consultation; ensure employees receive required regulatory training and guidance.
• Assume on-call responsibilities as required and accept reassignment as required.
• Provide fiscal oversight under the Program Director’s guidance, including management of cash on hand, pex, and receipts, and adhere to budgetary guidelines.
• Oversee required record keeping and program and vehicle safety.
• Build positive relationships and maintain timely, professional, clear, and concise communication with internal and external stakeholders, including employees, peers, agencies, parents, and guardians.
• Foster a positive, collaborative workplace that supports team morale, employee retention, growth, and communication.
• Coordinate with and support Quality Assurance/Quality Enhancement, nursing, clinical, and administrative departments.
• Complete administrative tasks, including employee performance appraisals, and perform additional responsibilities assigned by supervisors or team leaders.
• Work with the People Team to plan and implement corrective action when necessary.

Benefits

• Comprehensive health, dental, and vision insurance, with vision coverage included at no extra cost.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Lifestyle Spending Accounts through JOON for wellness, fitness, commuting, childcare, pet care, and other expenses.
• 403(b) retirement plan with a 100% employer match on contributions up to 2% of salary.
• Paid sick, personal, and vacation days, plus holidays.
• Training, leadership and management courses, mentorship, and career advancement opportunities.
• Employer-paid life and disability insurance.
• Employee Assistance Program (EAP).
• Telehealth services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager