Residential Program Manager
About The Position
Guidewire, Inc. is seeking a Residential Program Manager to oversee the daily operations of a residential program in Springfield, Massachusetts. This is a full-time, 40-hour-per-week exempt position. The manager leads and develops staff, responds to emergencies, ensures individual service goals are met, and maintains reliable staffing coverage, including participation in a 24-hour on-call phone rotation. The role also oversees program safety, facilities and vehicle upkeep, compliance with applicable agency and regulatory standards, accurate PBS data, and program and individual finances within budget. The manager works with the Facilities Director on maintenance and repairs and enforces agency policies and procedures. The salary range is $50,541–$54,226 annually, based on experience and qualifications.
Requirements
- Bachelor’s degree or four years of management experience in human services or a related field (preferred).
- Willingness to learn and apply Positive Behavioral Supports.
- Strong written and verbal communication skills.
- Ability to work independently and collaboratively as part of a team.
- Familiarity with Microsoft Office programs, including Outlook, Word, Excel, and PowerPoint.
- Ability to maintain confidentiality and professionalism.
- Valid driver’s license and a driving record that meets agency insurability and policy requirements.
- Reliable transportation.
- Ability to successfully pass CORI and fingerprint-based background checks.
Nice To Haves
- Previous experience working with individuals with disabilities in residential settings (preferred).
- Experience working for a non-profit organization is a plus.
Responsibilities
- Directly supervise, evaluate, and monitor all aspects of the residential program’s daily operations.
- Respond to emergencies and act as the primary leader during critical situations.
- Ensure individual service goals (ISP/IAP/IEP) are achieved.
- Ensure all shifts are covered according to the site profile.
- Participate in a 24-hour on-call phone rotation and provide guidance during urgent situations.
- Supervise and mentor staff while reinforcing Positive Behavioral Supports (PBS) and agency values.
- Interview, hire, orient, train, and integrate new staff.
- Create and oversee daily and weekly staff schedules and responsibilities.
- Evaluate staff performance, provide constructive feedback, recognize strong work based on data collection, and complete performance evaluations on time.
- Approve staff hours via ADP.
- Maintain a preventative maintenance approach, including regular upkeep of agency vehicles and program spaces.
- Promote residents’ health and safety by maintaining a clean, safe environment that complies with health and safety regulations.
- Coordinate with the Facilities Director to arrange timely maintenance and repairs for program sites and vehicles.
- Ensure PBS data is accurate, timely, and complete for review and use.
- Ensure compliance with agency, DDS, DMH, DCF, MRC, and MAP standards.
- Oversee program and individual finances, ensure accurate accounting and management within budget, and control overtime.
- Stay current on and enforce agency policies and procedures.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Life insurance
- Short-term and long-term disability insurance
- 401(k) retirement plan with company contribution
- Competitive sick, personal, and vacation time
- 11 paid holidays
- Tuition remission
- Employee Assistance Program
- Employee discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
