Program Manager - Residential
About The Position
Imagine! provides residential services to people with intellectual and developmental disabilities, supporting them to live full lives in a variety of settings. The Program Manager is responsible for the development and success of the Residential program, ensuring quality services, regulatory compliance, and financial viability. The role oversees community-based residential and wraparound services for adults and supervises residential staff. It also supports budget development and monitoring, addresses service delivery issues, advances quality improvement and process improvements, and represents the program in the community. The position is on-call to respond to emergencies and requires regular use of a personal vehicle and personal mobile device.
Requirements
- General knowledge of Colorado’s developmental disabilities system.
- Knowledge of rules and regulations governing host homes and related services, including Health Department regulations.
- Demonstrated skill working with adults with developmental disabilities.
- Effective written and verbal communication skills with individuals and groups at all professional levels.
- Effective and creative negotiation and problem-solving skills.
- Ability to work independently and prioritize tasks and goals for self and others.
- Ability to work effectively with technology, including word-processing software, internet-based databases, and assistive technology.
- Valid driver’s license and ability to meet Imagine! driving requirements.
- Regular use of a personal mobile device such as a smartphone or tablet.
- Two years of experience in a supervisory or managerial position.
- Two years of related experience.
- Ability to lift 50 pounds.
- Ability to adapt to shifting roles, responsibilities, and expectations in a changing environment.
- Willingness and ability to respond to emergencies; the position includes on-call emergency and support responsibilities.
Nice To Haves
- Bachelor’s degree in human services preferred.
- Two years of experience managing a similar program highly preferred.
Responsibilities
- Oversee the administration, planning, and success of community-based residential and wraparound services for adults with intellectual and developmental disabilities.
- Maintain compliance with relevant federal and state regulations and organizational policies and procedures, and remain knowledgeable about regulatory and legislative changes affecting programming.
- Ensure service quality through staff, consumer, guardian, and stakeholder satisfaction in accordance with departmental mission and goals.
- Directly supervise residential staff, including hiring, training, mentoring, performance management, and disciplinary action.
- Support the Assistant Director in developing, implementing, and monitoring the departmental budget; develop and implement plans and processes to address budget variances under the Assistant Director’s supervision.
- Address and resolve service delivery issues and implement quality improvement initiatives.
- Participate in the Residential Management team and develop and implement programs and initiatives to improve service delivery and internal collaboration.
- Identify and implement process improvements to streamline documentation and service delivery workflows.
- Respond to emergency situations on a 24-hour basis, working with case managers, site supervisors, and others.
- Represent the Residential program in the community by attending service and provider fairs and stakeholder meetings about Residential changes and initiatives.
- Maintain the integrity and accuracy of data in electronic health records and other systems used to support the program.
- Use a personal vehicle regularly and maintain liability insurance meeting Imagine! standards.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
