Residential Program Manager

CN Guidance and Counseling Services • Suffolk, NY

3d • Onsite

About The Position

The Residential Program Manager provides administrative supervision to a team of residential staff delivering housing and services to people with psychiatric disabilities. The manager is responsible for the overall functioning of assigned programs and ensuring compliance with agency policies and procedures, as well as applicable local, state, and federal regulations. The role includes oversight of staff, resident services, program records, medication monitoring, billing, finances, site conditions, and quality assurance. Program Managers are expected to be on-site at each program they oversee at least three times per week and as needed, and to provide rotating after-hours and weekend on-call coverage approximately every three to five weeks.

The position also involves supporting staff development, coordinating with agency leadership and other specialists, promoting quality improvement, and helping maintain a safe, inclusive work environment. The employer describes its work as providing integrated clinical treatment, counseling, housing, and support services to people living with mental health and substance use conditions.

Requirements

• Bachelor’s degree in human services at minimum.
• At least two years of supervisory experience in a mental-health-related field.
• Knowledge of the needs of the co-occurring disorders population.
• Familiarity with Office of Mental Health regulations is strongly preferred.
• Ability to provide after-hours and weekend on-call coverage on a rotating basis.
• Ability to work on-site at each assigned program at least three times per week and as needed.

Nice To Haves

• Master’s degree preferred.
• At least two years of experience in a residential program.
• Familiarity with Office of Mental Health regulations.

Responsibilities

• Oversee and supervise all aspects of assigned residential programs and ensure appropriate and necessary services are delivered.
• Ensure program guidelines, protocols, policies, procedures, and regulations are followed.
• Participate in recruiting, hiring, training, and evaluating residential staff under the supervision of the Assistant Director or Director.
• Provide structured weekly supervision to housing supervisors and ensure staff receive adequate training and supervision.
• Review and approve supervisors’ time-off requests, timesheets, and travel expenses within 48 hours of submission.
• Meet with program supervisors and review staff schedules bi-weekly; oversee staffing patterns at assigned programs.
• Ensure residents receive restorative, rehabilitative, and tenancy support services appropriate to their needs.
• Complete services and billing in a supervisor’s absence, and review the billing report for accuracy after the housing supervisor completes it.
• Ensure residents in supported housing and apartment treatment programs receive regular visits and relevant staff services, when applicable.
• Oversee medication-monitoring procedures in applicable programs and review medication logs or eMAR at least monthly.
• Monitor occupancy rates and work with the management team to ensure maximum occupancy.
• Conduct intakes for potential residents in cooperation with the admissions committee.
• Ensure appropriate discharge-planning activities occur for all residents.
• Participate with the Assistant Director and Director in developing, implementing, and following program policies and procedures.
• Monitor client records routinely, at least bi-monthly, to ensure they are current and contain required documentation in compliance with program regulations and policy manuals.
• Assist housing supervisors with maintaining consistent, professional collateral contacts and coordinated services; participate in case conferences when necessary.
• Oversee sites to ensure clean, safe, homelike environments and coordinate site maintenance with the facilities and management team.
• Liaise with the Property Specialist and/or landlords to ensure sites are maintained and meet safety standards.
• Provide direction, guidance, and support to staff during business hours.
• Provide rotating after-hours and weekend on-call coverage one week at a time (Wednesday to Wednesday), approximately every three to five weeks; respond to calls, texts, and Microsoft Teams messages and assist with reporting, crises, and incidents or accidents.
• Ensure incidents, accidents, and grievances are reported promptly in accordance with applicable regulations.
• Ensure Quality Assurance standards are met or exceeded in cooperation with the QI Specialist and Director.
• Oversee monthly Medicaid billing in licensed programs and RTS service delivery in unlicensed programs.
• Oversee program finances, including resident benefits, petty cash accounts, personal needs allowances, and other financial issues.
• Assume staff responsibilities and tasks when staff are absent, directly completing, participating in, or delegating tasks while ensuring protocols and guidelines are followed.
• Be on-site at each assigned program at least three times per week and as needed.
• Identify and implement quality-improvement trainings and activities as part of professional development goals.
• Encourage quality-improvement processes and provide resources for quality improvement and professional development.
• Cultivate an inclusive culture that respects employees’ individual strengths, views, and experiences.
• Follow safety protocols and procedures and contribute to a safe work environment.
• Perform other duties as assigned.

Benefits

• Medical insurance, including a $0-deductible Platinum Plus plan with 90% of the employer-provided benefit.
• Dental insurance.
• Vision insurance.
• Flexible Spending Account.
• 403(b) retirement plan.
• Long-term and short-term disability insurance.
• Legal plan.
• Dependent Care Expense Account.
• Life insurance and supplemental life insurance.
• Pet insurance.
• Health Reimbursement Arrangement (HRA).
• Training programs, including a mentorship program.
• Employees may be eligible for Federal/Public Student Loan Forgiveness.
• Career growth and promotional opportunities.
• Employee perks and discounts, including Broadway shows.
• Five personal days, 10–20 vacation days, 12 sick days, and 12 company-paid holidays per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager