Residential Program Manager

Aspire Living & Learning • North Haven, CT

1d • Onsite

About The Position

Aspire Living & Learning is seeking a motivated Program Manager to oversee day-to-day residential program operations for adults with developmental disabilities. The role ensures supported individuals receive appropriate clinical and medical services and supports them in living with greater independence, choice, dignity, and community involvement. The Program Manager supervises and develops shift supervisors and direct care staff, coordinates services and training, monitors staffing and program operations, and ensures compliance with applicable agency, funding, state, and federal requirements. The position also includes on-call responsibilities as required, assistance with clinical assessments and ISP assessments, medication administration when required, and support with individuals’ daily living skills and behavioral, habilitative, medical, psychiatric, and social-emotional needs. The Program Manager works under the guidance and leadership of the Program Director for fiscal oversight and collaborates with internal departments and external stakeholders. The role is located in North Haven.

Requirements

• Bachelor’s degree in Human Services or a related field, or an equivalent combination of education and experience.
• High school diploma or GED.
• Experience providing support to individuals with disabilities and challenging behaviors.
• Excellent interpersonal, organizational, and communication skills.
• Basic computer skills.
• Empathy, enthusiasm, and dedication to helping others.
• Reliable transportation.
• In some locations, a valid U.S. driver’s license, a vehicle, and auto insurance may be required, along with at least three years of driving experience; some positions may require use of a personal vehicle to transport supported individuals, depending on program needs.

Nice To Haves

• Previous supervisory experience is strongly preferred.
• Experience using Therap is a plus.

Responsibilities

• Oversee the programmatic and operational management of services to help supported individuals reach their fullest potential.
• Cultivate a positive and productive workplace atmosphere and maintain professional relationships with employees, peers, agencies, parents, and guardians.
• Communicate with stakeholders in a timely, clear, concise, and professional manner, building trust and cohesion around the organization’s mission.
• Promote individual choice, dignity, respect, rights, and community participation.
• Provide developmental supervision to employees and support staff retention and performance.
• Ensure adherence to organizational policies, state and federal regulations, and licensing and certification standards.
• Provide fiscal oversight under the guidance of the Program Director, including management of cash on hand, purchasing cards, and receipts.
• Coordinate services addressing individuals’ medical, psychiatric, and social-emotional needs.
• Oversee required record keeping and program and vehicle safety.
• Coordinate with and support Quality Assurance/Quality Enhancement, nursing, clinical, and administrative departments.
• Guide day-to-day shift operations, including data collection and documentation, ISP/IEP goals, community inclusion activities, and aids to daily living.
• Participate in training sessions assigned by management and conduct training as required.
• Oversee administrative tasks, including employee performance appraisals and staffing schedules.
• Ensure employees receive necessary regulatory training and guidance.
• Assist with writing clinical assessments and oversee ISP assessments.
• Maintain and monitor staffing schedules and assume on-call responsibilities as required.
• Assist and instruct individuals in aspects of their individual plans and daily living skills, including behavioral and habilitative plans and medical, psychiatric, and socio-emotional needs.
• Administer medication when required.
• Provide in-house and agency-contracted training and consultation services.
• Adhere to budgetary guidelines.
• Work with the People Team to plan and implement corrective action when necessary.
• Accept reassignment and perform additional responsibilities assigned by supervisors or team leaders.

Benefits

• Comprehensive health, dental, and vision insurance, with vision coverage included at no extra cost.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Lifestyle Spending Accounts through JOON, with monthly funds for wellness, fitness, commuting, childcare, pet care, and more.
• 403(b) retirement plan with a 100% employer match on contributions up to 2% of salary.
• Paid sick, personal, and vacation days, plus holidays.
• Training, leadership and management courses, mentorship, and career advancement opportunities.
• Employer-paid life and disability insurance.
• Employee Assistance Program (EAP).
• Telehealth services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager