Manager - Community-Based Behavioral Health

Carle Health•Peoria, IL

About The Position

The Manager - Community-Based Behavioral Health provides leadership and oversight of the client care process to support high-performing staff and high-quality patient care. The role is responsible for Community Support, Assertive Community Treatment (ACT), and Care Coordination programs, and provides administrative and clinical supervision and support to program supervisors and team members. The Manager leads efforts to improve coordinated care, access, client satisfaction, staff performance, and clinical outcomes. Responsibilities include supporting evidence-based care systems, monitoring service and quality targets, contributing to data-driven improvement, ensuring regulatory and policy compliance, managing program resources and budgets, and supporting staff development. The Manager may deliver patient care when necessary and take a leadership role during clinical crises.

Requirements

Master's degree in Social Work, Psychology, Counseling, or a related field.
Current Illinois Department of Financial and Professional Regulation license as an LCPC, LCSW, Licensed Clinical Psychologist, or LMFT.
Work experience in behavioral health.
Fluent English reading, writing, comprehension, and speaking skills.
Basic computer knowledge, including word processing, spreadsheets, email, and web browsers.
Multicultural sensitivity.
Critical-thinking skills and independent judgment in decision-making.
Ability to collect and analyze basic data sets.
Advanced reading, writing, and oral communication skills.
Ability to use a PC, including basic Windows functions, keyboarding, mouse use, and basic computer tasks with instruction.
Ability to maintain the current licenses and certifications required for the position.

Responsibilities

Lead staff and physicians in interprofessional processes to improve access, relationships, communication, and teamwork in patient care.
Develop and enhance an evidence-based system of coordinated care.
Establish, revise, and achieve targets and goals that demonstrate client improvement.
Identify and resolve problems to improve performance and efficiency in coordinated care.
Collect and evaluate data on referral sources, service availability, and wait times; develop action plans to meet client and referral-source needs.
Model and instruct staff in effective collaboration.
Identify opportunities to improve client satisfaction and work with the Director to support a culture focused on client satisfaction and target scores.
Work with the Director and interdisciplinary team members to identify and address system deficiencies affecting client satisfaction.
Follow up promptly and effectively on client satisfaction issues; promote teamwork and mentor staff in service excellence.
Demonstrate organizational values and behavioral standards, follow policies and safety guidelines, and maintain reliable attendance.
Maintain required licenses and certifications, complete annual education and competency requirements, and follow applicable healthcare regulations and compliance requirements.
Model professionalism and positive communication; remain approachable, visible, and accessible to supervisors and staff, including during periods of change or stress.
Help develop cohesion across intra- and interdepartmental work groups and mentor staff in clinical, interpersonal, and leadership skills.
Solicit employee feedback, develop action plans to improve employee satisfaction as appropriate, and participate in program staff meetings.
Ensure scheduling, staffing, resource allocation, and resource management are timely, proactive, cost-effective, and aligned with patient needs and budget targets.
Recruit and retain high-performing staff, hold staff accountable for performance, and conduct annual performance reviews.
Deliver patient care when necessary and assume a leadership role in clinical crises.
Review clinical documentation for medical necessity and appropriate treatment recommendations; assume responsibility as the LPHA if applicable.
Lead data-supported efforts to improve outcomes and assist the Director with data collection, aggregation, and analysis.
Assist the Director in developing, implementing, maintaining, and systematically evaluating evidence-based practices and consistent, cost-effective care delivery, including Core Measures or key diagnostic indicators when appropriate.
Participate in developing, implementing, maintaining, and evaluating care delivery models to meet expectations for professional practice, safety, patient outcomes, and cost effectiveness.
Ensure compliance with requirements established by governmental and other regulatory bodies, including TJC, CMS, OSHA, HFS, DMH, and IDPH.
Prepare, implement, and monitor annual operating and capital budgets for assigned programs.
Meet established productivity targets and missed-appointment rates.
Participate in chart compliance reviews, analyze results, and assist supervisors with improvement action plans.
Provide input into annual competencies and educational offerings, especially those focused on evidence-based practices.