Community Manager Jobs

About The Position

Requirements

• High school diploma or equivalent.
• 1–2 years of property management or industry-related experience.
• Strong organizational and communication skills, including excellent verbal and written communication.
• Ability to work independently, prioritize tasks, manage multiple priorities, and meet tight deadlines with efficient time management.
• Strong customer service skills and ability to handle complaints positively and efficiently.
• Professional, respectful, goal-oriented, and team-player approach.
• Proficiency with word-processing, spreadsheet, database, and presentation software, including MS Outlook, Word, and Excel.
• Ability to physically inspect properties.
• Valid driver's license with an acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to lift up to 25 pounds unassisted as needed.
• Ability to perform the physical demands of the role, including talking or hearing, standing, walking, bending, climbing, using hand range of motion and finger dexterity, and reaching with hands and arms.
• Ability to travel to assigned properties using personal transportation and to periodic trainings and meetings.

Nice To Haves

• Previous property management experience is preferred.
• Affordable housing experience, including Section 42 (LIHTC), is a plus.
• Knowledge of project-based Section 8 or Section 42.
• Knowledge of Fair Housing laws.
• Experience with OneSite software.

Responsibilities

• Manage daily property operations during scheduled hours.
• Ensure complexes and vacant units are ready for showings and move-in dates; communicate property features and amenities to prospects and conduct unit showings.
• Respond promptly to questions from prospects and potential applicants and greet walk-in traffic during open office hours.
• Manage leasing, applications, resident files, recertifications, renewals, and lease paperwork for move-ins and move-outs in accordance with company policies and Fair Housing requirements.
• Monitor occupancy and leasing activity; generate, distribute, and monitor renewal notices and follow up as appropriate.
• Respond to resident questions, concerns, complaints, and maintenance requests in a timely manner; maintain strong resident relations while enforcing company and community policies.
• Collect rent and process delinquency matters and related reporting according to company procedures.
• Coordinate maintenance requests and property needs; oversee and supervise maintenance activity by employees and independent contractors.
• Maintain relationships with vendors, suppliers, and other professionals servicing the company or property.
• Record and document resident correspondence and report and document accidents and emergencies in a timely manner.
• Secure and maintain resident files and confidential information, maintenance files and binders, accounting records, budget materials, and marketing binders.
• Manage on-site property employees, including providing training, guidance, and coaching.
• Make recommendations and assist with marketing efforts and strategy implementation.
• Maintain current knowledge of assigned property descriptions and classifications, Section 42 requirements, and Fair Housing laws, policies, and practices.
• Coordinate with the Regional Manager on the following year's budget allowance for approval.
• Coordinate bank deposits as needed.
• Complete assigned reports and projects for the Regional Manager by required deadlines.
• Travel to assigned property locations using personal transportation and attend periodic trainings and meetings arranged through the Corporate office.

Benefits

• Competitive pay with bonus opportunities.
• Company-sponsored medical HRA plans.
• Voluntary dental and vision coverage for employees working 30 or more hours per week.
• Short-term disability, long-term disability, and life insurance options for employees working 30 or more hours per week.
• Company-paid $25,000 life insurance policy when enrolled in short-term and long-term disability, for employees working 30 or more hours per week.
• 401(k) eligibility for full-time and part-time employees after six months, with company match of 25% of the first 5% of eligible compensation and full vesting after three years.
• Paid time off provided up front.
• 10 paid holidays, including a floating holiday and a birthday holiday.
• Free Employee Assistance Program for all employees, including part-time employees, with no enrollment required.