Community Manager (Sharmon Palms Lane)

MidPen Housing•Campbell, CA

About The Position

The Community Manager oversees the daily operations of one or more affordable housing properties and makes a direct impact on residents' lives. Reporting to the Property Manager, the role leads a small team and serves as a cornerstone of community operations, ensuring fiscal responsibility, regulatory compliance, and exceptional resident services. The position works closely with residents, community partners, fellow MidPenners, and the Resident Services team, guided by MidPen's ICARE values: Integrity, Collaboration, Accountability, Respect, and Excellence.

Requirements

Associate degree and three years of multifamily residential management experience, including at least two years in affordable housing, or an equivalent combination of education and experience.
One year of supervisory experience, with demonstrated ability to lead and develop staff.
Tax Credit Specialist or Certified Occupancy Specialist certification, or ability to obtain it within six months at company expense.
Current knowledge of Fair Housing laws and ability to pass the FHA test within the first 60 days.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and RealPage property management software.
Strong written and verbal communication skills, including ability to interpret regulatory documents and procedures.
Commitment to MidPen's mission and ICARE values: Integrity, Collaboration, Accountability, Respect, and Excellence.

Responsibilities

Supervise property staff, conduct performance reviews, and provide ongoing coaching and development.
Manage fiscal operations, including rent collection, security deposits, bank deposits, resident income verification, and delinquent account management.
Ensure compliance with Fair Housing, HUD, TCAC, and local regulatory requirements through accurate certifications and documentation.
Oversee facilities management by establishing preventative maintenance schedules, conducting daily property inspections, and coordinating repairs to maintain curb appeal.
Process resident applications, recertifications, and lease renewals while maintaining accurate property files and waitlists.
Build partnerships with local community groups, government officials, and safety professionals to enhance property operations.
Implement risk management protocols, including emergency preparedness procedures and incident reporting.
Market available units according to approved plans and ensure unit turnovers are completed within established timeframes.
Perform other duties as assigned.