Lease-Up Assistant Community Manager - Liberty Lane

Greystar Management Services•Hampton, NH

About The Position

The Lease-Up Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of the community. The role handles accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and payment collection, bank deposits, dispositions, reconciliations, and financial tracking in property management software. The position also supports resident relations, lease enforcement, delinquency collection, move-outs, eviction procedures, leasing and marketing activities, and the owner relationship. When the Community Manager is absent, the Assistant Community Manager acts as the on-site supervisor and coordinates daily operations with the maintenance supervisor. This role works in an office and throughout the community, with possible local travel for work-related tasks.

Requirements

At least 1 year of relevant experience in residence life and/or property management; the stated minimum range is 1–3 years.
Experience demonstrating knowledge of community management, sales, marketing, and customer service sufficient to support daily apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate team work.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Any licenses and/or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Operate property management software, enter transactions accurately, and complete system updates and backups.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, collect delinquencies, and enforce lease terms.
Review and submit vendor, contractor, and service-provider invoices; reconcile work or purchases; obtain Community Manager approval; code charges; and coordinate related communications.
Follow established eviction procedures, including notice requirements, eviction actions, and representing the community in court hearings and proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposits and cancellation fees, and handling dispositions according to procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests and take appropriate action to resolve service issues and promote resident satisfaction and retention.
Act as on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing operations in compliance with company policies and procedures.
Support the client/owner relationship by meeting with owners, conducting community tours, providing performance updates, and responding to owner requests.
Assist with leasing and marketing by greeting prospects, gathering information through Guest Cards, showing ready apartments and models, closing and obtaining lease deposits, and assisting with rental applications and credit verification.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service.
Additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Possible weekly, monthly, and/or quarterly bonus programs for onsite property positions.