Lease-Up Assistant Community Manager - Liberty Lane

Greystar•Hampton, NH

8d•$28 - $30

About The Position

The Lease-Up Assistant Community Manager supports the Community Manager in overseeing the community’s financial and operational activities. The position completes accounting and bookkeeping tasks; prepares monthly close-outs and financial reports; processes invoices and payables; collects rent, fees, and other payments; completes bank deposits and reconciliations; and uses property management software to record, track, and report the community’s financial activity. The role also assists with resident accounts, collections, lease enforcement, evictions, move-outs, resident service and retention, and owner relations. When the Community Manager is absent, the Assistant Community Manager acts as the on-site supervisor, coordinating daily work and community operations. The position may also support leasing and marketing. For California positions, the Assistant Community Manager or Leasing Manager must review completed move-in files before they are submitted to the Community Manager for review and approval.

Requirements

1–3 years minimum of relevant residence life and/or property management experience demonstrating knowledge of community management, sales, marketing, and customer service.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively as part of a team.
Required licenses and/or certifications for applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior areas of the community and its amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete financial transactions and daily tasks, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
Operate property management software, enter required information accurately, and complete system updates and backups.
Review resident files and accounting records for unpaid balances and late fees; communicate with residents, pursue delinquencies, and enforce leases.
Review vendor and contractor invoices, reconcile charges against work performed or products purchased, obtain Community Manager approval, code charges, and coordinate related communications.
Follow company procedures for evictions, including notice requirements, eviction actions, and representing the community in court hearings or proceedings as required.
Process resident move-outs by reviewing lease and notice terms, applying applicable deposit or cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests and take appropriate action to resolve service issues and support resident retention.
Act as on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing community operations in accordance with company policies and procedures.
Support the client/owner relationship by meeting with owners, conducting community tours, sharing performance updates, and responding to owner requests.
May assist with leasing and marketing by greeting prospects, collecting Guest Card information, showing apartments and models, closing leases, obtaining lease deposits, and assisting with rental applications and credit verification.
In California, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional day off for birthdays after one year of service; and additional vacation accrual with tenure.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite roles may be eligible for weekly, monthly, and/or quarterly bonus programs; corporate roles may be eligible for quarterly or annual performance-based bonus programs.