Lease-Up Community Manager

ACC Management Group • Madison, WI

17h

About The Position

ACC Management Group is hiring a Community Manager to lead the lease-up and ongoing management of Element Collective, a new 197-unit workforce-housing community in Madison’s University Research Park, scheduled to open in summer 2027. The role offers the opportunity to establish the community from the ground up, build resident relationships, and drive occupancy. The property is a 100% LIHTC, income-averaging community, and LIHTC/Section 42 experience is required. Experience with Knock CRM is preferred.

The Community Manager leads day-to-day property operations and works with residents, ownership, vendors, and the ACC team. Responsibilities include leasing and occupancy, resident services, compliance and recordkeeping, rent collection, vendor and maintenance oversight, staff supervision, marketing, reporting, and budget planning. The position supervises on-site staff and requires travel to assigned properties and periodic corporate trainings and meetings.

The role operates in a professional office environment and uses standard office equipment. Employees must be able to inspect properties and lift up to 25 pounds unassisted. ACC describes its culture as grounded in teamwork, accountability, empowerment, open communication, and flexibility, and is committed to equal employment opportunity.

Requirements

• High school diploma or equivalent.
• 1–2 years of property management or related industry experience.
• LIHTC/Section 42 experience is required for this 100% LIHTC, income-averaging community.
• Valid driver’s license with an acceptable driving record.
• Ability to physically inspect properties.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and manage time efficiently.
• Excellent verbal and written communication skills.
• Strong customer service skills and ability to handle complaints positively and efficiently.
• Goal-oriented and able to work as part of a team.
• Ability to work independently under tight deadlines.
• Professional appearance and respectful interactions with others.
• Ability to lift up to 25 pounds unassisted as needed.
• Ability to meet the role’s physical demands, including regularly talking or hearing and frequently standing, walking, bending, climbing, and using full hand range of motion and finger dexterity.

Nice To Haves

• Previous lease-up experience.
• Knowledge of project-based Section 8 or Section 42.
• Knowledge of Fair Housing laws.
• Proficiency with word-processing, spreadsheet, database, and presentation software, including MS Outlook, Word, and Excel.
• Experience with OneSite software.
• Experience with Knock CRM.

Responsibilities

• Prepare complexes and vacant units for showings and move-in dates.
• Explain property features and amenities to prospects, answer questions, conduct unit showings, and greet walk-in traffic during office hours.
• Address resident concerns and maintenance requests in a timely manner; lead resident-relations matters and document resident correspondence.
• Process applicant, recertification, renewal, move-in, and move-out paperwork in accordance with company policies and Fair Housing requirements.
• Generate, distribute, monitor, and follow up on renewal notices.
• Collect rent and process delinquency matters and related reporting.
• Maintain resident relationships while enforcing company and community policies.
• Maintain relationships with vendors, suppliers, and other professionals servicing the company or property.
• Report and document accidents and emergencies in a timely manner.
• Secure and maintain resident files and confidential information, maintenance files and binders, accounting records, budget materials, and marketing binders.
• Oversee and supervise maintenance activities performed by employees and independent contractors.
• Manage on-site employees, including maintenance technicians, assistant community managers, leasing agents, and cleaners; provide training, guidance, and coaching.
• Make recommendations and assist with marketing efforts and strategy implementation.
• Maintain current knowledge of the assigned property’s description and classification and comply with Fair Housing laws and company policies.
• Coordinate next year’s budget planning and review with the Regional Manager for approval.
• Coordinate bank deposits as needed.
• Complete reports and projects assigned by the Regional Manager by required deadlines.
• Travel to assigned property locations using personal transportation and attend periodic corporate trainings and meetings.

Benefits

• Competitive pay with bonus opportunities.
• Company-sponsored medical HRA plans.
• Voluntary dental and vision coverage for employees working 30 or more hours per week.
• Short-term disability, long-term disability, and life insurance options for employees working 30 or more hours per week.
• Company-paid $25,000 life insurance policy when enrolled in STD and LTD, for employees working 30 or more hours per week.
• 401(k) eligibility after six months of employment for full-time and part-time employees, with company match; ACC contributes 25% of the first 5% of eligible compensation, with full vesting after three years.
• Paid time off provided up front.
• 10 paid holidays, including a floating holiday and a birthday holiday.
• Free Employee Assistance Program for all employees, with no enrollment required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED