Lease-Up Community Manager

ACC MANAGEMENT GROUP, INC. • Madison, WI

1d • Onsite

About The Position

ACC Management Group is seeking an experienced Community Manager to lead the lease-up and ongoing management of Element Collective, a new 197-unit, 100% LIHTC income-averaging community in Madison’s University Research Park, scheduled to open in summer 2027. The position offers the opportunity to establish the community from the ground up, build resident relationships, and drive occupancy from opening. The manager leads day-to-day operations and works with residents, ownership, vendors, and the ACC team.

The role oversees leasing, resident relations, compliance and records, rent collection, delinquencies, maintenance activity, vendors, on-site staff, marketing, budgets, and reporting. It supervises on-site employees and contractors and coordinates with the Regional Manager. This full-time position operates in a professional office environment, requires travel to assigned properties and periodic corporate trainings and meetings, and may require later hours or Saturdays as needed.

Requirements

• High school diploma or equivalent.
• 1–2 years of property management or related industry experience.
• LIHTC/Section 42 experience is required according to the posting’s introductory description.
• Proficiency with computer applications for word processing, spreadsheets, databases, and presentations, including Microsoft Outlook, Word, and Excel.
• Valid driver's license and acceptable driving record.
• Flexibility to work later hours or Saturdays as needed.
• Ability to prioritize and manage time efficiently.
• Excellent verbal and written communication skills.
• Strong customer service skills and ability to handle complaints positively and efficiently.
• Goal-oriented, team-player approach.
• Ability to work independently under tight deadlines.
• Professional appearance and respectful interactions.
• Ability to physically inspect properties.
• Ability to lift up to 25 pounds unassisted as needed.

Nice To Haves

• Previous lease-up experience.
• Knowledge of project-based Section 8 or Section 42; the requirements section identifies this as a plus, while the introductory description says LIHTC/Section 42 experience is required.
• Knowledge of Fair Housing laws.
• Experience with OneSite software.
• Experience with Knock CRM.

Responsibilities

• Prepare complexes and vacant units for showings and move-in dates.
• Communicate property features and amenities to prospects, answer prospect and applicant questions, conduct unit showings, and assist walk-in visitors during office hours.
• Respond to resident concerns and maintenance requests in a timely manner; lead resident relations matters and document correspondence.
• Process applicant, recertification, renewal, move-in, and move-out paperwork according to company policies and Fair Housing requirements.
• Generate and monitor renewal notices and follow up as needed.
• Collect rent and handle delinquency matters and related reporting according to company procedures.
• Maintain resident files and confidential information securely and in compliance with company policies and fair housing law.
• Maintain maintenance files, accounting records, budget materials, and marketing binders securely.
• Oversee maintenance activity performed by employees and independent contractors.
• Manage, train, guide, and coach on-site property employees.
• Maintain relationships with vendors, suppliers, and other professionals serving the company or property.
• Report and document accidents and emergencies in a timely manner.
• Recommend and assist with marketing efforts and implementation of effective strategies.
• Maintain current knowledge of the assigned property's description and classification, and comply with applicable Fair Housing laws and ACC policies and procedures.
• Coordinate with the Regional Manager to plan and review the following year's budget for approval.
• Coordinate bank deposits as needed.
• Submit assigned reports and projects to the Regional Manager by required deadlines.
• Travel to assigned properties using personal transportation and attend periodic trainings and meetings arranged through the corporate office.

Benefits

• Competitive pay with bonus opportunities.
• Company-sponsored medical HRA plans.
• Voluntary dental and vision coverage for employees working 30 or more hours per week.
• Short-term disability, long-term disability, and life insurance options for employees working 30 or more hours per week.
• Company-paid $25,000 life insurance policy when enrolled in STD and LTD, for employees working 30 or more hours per week.
• 401(k) eligibility after six months of employment for full- and part-time employees, with company match of 25% of the first 5% of eligible compensation and full vesting after three years.
• Paid time off provided up front.
• 10 paid holidays, including a floating holiday and a birthday holiday.
• Free Employee Assistance Program for all employees, with no enrollment required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED