Case Manager - Bilingual (Full-Time) [LBC]

AbilityFirst•Long Beach, CA

6d•$22 - $23•Onsite

About The Position

The Community Navigator provides person-centered planning, case management, intake coordination, and community engagement services for participants. The role collaborates with program staff, Regional Center service coordinators, and families to provide individualized services aligned with participants’ goals. In licensed programs, the Community Navigator must meet Director Qualified requirements under community care licensing regulations and supports documentation, goal planning, programming integration, and community outreach. In the Program Director’s absence, this position is authorized to correct operational deficiencies that present immediate threats to participants’ health and safety. The position is based at the Long Beach Center in Long Beach, California, and is full-time, 40 hours per week, exempt. The schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m., with slight variation possible by site. The role is a driver position and may require evenings or weekends as needed. Salary is $22.00–$23.00 per hour. AbilityFirst supports people with intellectual and developmental disabilities and their families through person-centered programs grounded in individual choice, autonomy, community participation, social connections, and belonging.

Requirements

High school diploma or equivalent.
Bilingual Spanish and English proficiency, spoken and written.
Strong written and verbal communication skills.
Proficiency with Microsoft Office and data management tools.
Valid driver’s license.
Ability to work effectively with people of diverse races, ethnicities, and sexual orientations in a multicultural environment.
Ability to work evenings and weekends as needed.
Successful completion of a Live Scan background check.
Ability to meet the stated physical requirements, including lifting up to 50 pounds at times.
Compliance with required employment screening and conditions, including a TB test, Live Scan, drug screening, required Hepatitis B, TDaP, and MMR vaccinations, and physical/fitness-for-duty clearance.
For the driver position, provide a DMV driving record, valid driver’s license, and proof of insurance; the job offer is contingent on a satisfactory driving record.

Nice To Haves

Familiarity with Regional Center processes, reports, and compliance.
Strong understanding of person-centered practices, goal setting, and community integration.

Responsibilities

Attend the required two-day Person-Centered Thinking training.
Conduct screenings, phone calls, and intake meetings as the first level of the intake process.
Prepare person-centered documentation, including 30-day reports, annual assessments, progress reports, and exit reports.
Develop and implement Person-Centered Plans (PCPs) and one-page descriptions.
Develop goals and document daily goal progress; update individual goal documentation monthly.
Update annual participant forms and documentation, including emergency contacts, consent forms, seizure plans, and personal rights.
Serve as a liaison to Regional Center Service Coordinators and attend Individual Program Plan (IPP) meetings.
Submit six-month progress reports and annual reports within required timelines.
Submit licensing waivers for eligible program participants in the specified ASP programs.
Prepare requested audit documentation relating to participant files for regional centers.
Meet with each participant at least monthly to review goals, satisfaction, and placement.
Collaborate with community coaches to ensure participant goals are incorporated into daily programming.
Facilitate support meetings with participants, their support teams, and people they invite.
Coordinate community outings and volunteer activities with program supervisors and directors.
Represent AbilityFirst at resource fairs and engage with the public.
Identify, vet, and initiate volunteer opportunities aligned with participant interests and goals.
Coordinate with coaches and volunteers to support successful placements.
Assist with quarterly family and participant surveys.
Enter and maintain participant information in ProCare, including enrollments, discharges, and demographic updates.
Maintain accurate records for internal tracking and billing.
Step into program ratios during staff shortages as needed, including assisting with personal care such as diapering, toileting, and feeding; this is not planned daily ratio coverage.
Receive training in PCP, workers’ compensation protocols, opening and closing procedures, licensing compliance for licensed programs, and attendance or data management software.
Act as a mandated reporter and uphold participant safety and well-being.
Complete required quarterly staff training and other duties assigned in support of the program and organization’s mission.