Case Manager (Bilingual)

Dynamic Service Solutions • Houston, TX

12d • Onsite

About The Position

The Case Manager supports the Children First Residential Care Program by coordinating case management and safe, timely release services for unaccompanied children. The role ensures completion of Office of Refugee Resettlement (ORR) case management requirements and coordinates across program disciplines to promote youth safety and timely reunification. The Case Manager is expected to understand ORR policies and procedures and the legal background and authority governing care and supervision of unaccompanied children.

Responsibilities include completing intake assessments, making initial calls to family and sponsors, conducting sponsor and home-country assessments, helping sponsors complete reunification documentation and required background checks, and maintaining physical and web-based case files. The Case Manager prepares reunification packets and discharge plans, completes and documents required assessments in applicable systems, and provides weekly in-person youth updates and documented calls to approved caregivers, family members, or sponsors.

The position is based in Houston, Texas. Work is performed mostly in an office, with some overnight travel, public speaking, evening and weekend work, and regular computer use. The role requires a flexible schedule, may involve extended hours and on-call work, and includes physical activities such as standing, walking, sitting, handling objects, reaching, climbing stairs, balancing, stooping, kneeling, crouching, talking, and hearing. Occasional lifting or moving of up to 25 pounds is required. The position requires fluency in English and Spanish, including speaking, reading, and writing.

Requirements

• Bachelor’s degree in psychology, sociology, social work, clinical counseling, human services, or another relevant behavioral science field.
• Bilingual in English and Spanish, including speaking, reading, and writing.
• Ability to maintain a flexible, organized, and efficient work schedule, including extended hours, weekends, and on-call availability.
• Ability to meet the described physical demands, including occasional lifting or moving of up to 25 pounds.

Nice To Haves

• Additional degree or coursework in related fields.
• Two years of previous Case Management experience in an ORR setting.

Responsibilities

• Complete the initial intake assessment within 24 hours of a youth’s arrival, make initial phone calls to family in the home country and to the sponsor, and ensure the youth signs and receives required legal-service and facility notices.
• Conduct sponsor and home-country assessments and guide sponsors through documents, background checks, and fingerprint appointments to support timely reunification.
• Maintain physical and web-based client files, including sponsor documents, case notes, and assessments.
• Submit completed reunification packets and appropriate referrals to designated ORR representatives; prepare youth for discharge or release by reviewing and amplifying discharge plans.
• Complete and document Initial Intake, UAC Assessments, Individual Service Plans, and other required assessments in accordance with program, state, and federal requirements.
• Provide weekly face-to-face updates to youth and ensure weekly phone calls to approved caregivers, family members, and/or sponsors are completed and documented.
• Coordinate case management and safe, timely release services and facilitate coordination among program disciplines to support youth safety and timely reunification.

Benefits

• Competitive salary.
• Medical, dental, and vision benefits; HSA and DCFSA; 401(k) retirement plan; life and disability plans; and other supplemental plans.
• Student Loan Assistance plan.
• Paid time off, holidays, and sick leave.
• Professional development opportunities, ongoing training, and leadership development.
• Mentorship and pathways for advancement.

What This Job Offers

• Job Type: Full-time