Case Manager, THP (Bilingual)

Hamilton Families•San Francisco, CA

5d•Onsite

About The Position

Hamilton Families is seeking a Case Manager for its Shelter Program. The role provides case management to families in the shelter program using various service models, with a focus on helping participants address housing, recovery, employment, health, and children’s needs. The Case Manager documents services in real time, maintains electronic case records, and collects monthly compliance reports. The position reports directly to the Family Services Manager and requires local and long-distance travel to meet with vendors and participants. It is full-time, non-exempt, and union represented, with a 40-hour schedule that includes evenings and/or one weekend day. Typical schedules are 10:00 a.m.–6:30 p.m. or 10:30 a.m.–7:00 p.m. The position is based at 260 Golden Gate Ave, San Francisco, CA 94102.

Requirements

At least 1 year of experience in social work, psychology, a human services setting, or a related field.
Ability to work and collaborate with a diverse group of people on projects and decisions benefiting participants.
Familiarity with case management databases or customer service platforms.
Strong organization, self-motivation, and ability to work independently to meet goals.
Demonstrated ability to exercise appropriate judgment and uphold policies and procedures.
Skills in documentation, reporting, and maintaining confidentiality.
High proficiency in Microsoft Office Suite, Salesforce, and other software.
Ability to travel locally and long distance to meet with vendors and participants.
Ability to work 40 hours with evenings and/or one weekend day required.

Nice To Haves

Background working with nonprofit organizations, social services organizations, or community-based programs.
Familiarity with Bay Area resources for low-income families.
Bilingual abilities, especially in Spanish.

Responsibilities

Provide personalized case management, including intake, assessments, and tailored service plans.
Connect participants with community resources and advocate for housing, employment, mental and physical health support, domestic violence recovery, and family reunification.
Design and facilitate workshops on life skills and crisis intervention.
Welcome families during intake and orientation and collaborate with them on plans addressing housing, recovery, and children’s needs.
Build relationships with community services to support participants.
Coordinate with case managers, supervisors, and community partners to provide support to families.
Follow program policies and maintain clear, accurate records of participant progress.
Prepare and submit reports on services and program outcomes.
Participate in team meetings, training sessions, and community events.
Ensure compliance with regulatory requirements and organizational policies, and attend hearings as needed.
Encourage participant involvement in decision-making and program activities.
Perform additional responsibilities as requested.