Bilingual Targeted Case Manager

HEALTH CONNECT AMERICA, INC • Kissimmee, FL

2d

About The Position

Health Connect America is a provider of mental and behavioral health services for children, families, and adults. The organization delivers evidence-informed care in clients’ homes, communities, and offices, guided by values including client-centered care, empowerment, evidence-informed excellence, a purpose-driven culture, and adaptive leadership.

The Targeted Case Manager provides quality case management services and ensures documentation meets payer, state, and COA standards. The role develops service plans with the treatment team and Clinical Supervisor, connects families with community resources, and follows up on referrals. The position involves regular client meetings, treatment team participation, liaison work with professionals and agencies, referral recruitment, and 24/7 on-call support as required by the program.

Requirements

• Mississippi applicants must have a master’s degree in human services, behavioral health, social work, counseling, or a related field.
• Mississippi applicants must meet payer-required credentialing standards, which may include Licensed Social Worker (LSW), a DMH-approved Mental Health Therapist credential, or Registered Nurse (RN).
• Mississippi applicants must have 2 years of experience in mental health care.
• Florida applicants must hold a bachelor’s degree in a human services discipline, such as Social Work, Psychology, Sociology, or Counseling.
• Florida applicants must have experience working with children and families in case management or a community resource capacity.

Responsibilities

• Provide best-practice, quality case management services.
• Ensure documentation is completed in accordance with payer, state, and COA standards and requirements.
• Assist in marketing new referrals.
• Communicate with customers, colleagues, and others to answer questions, explain information, and address complaints or concerns.
• Develop service plans with input from the treatment team and Clinical Supervisor.
• Connect families with needed and available community resources, and follow up with clients and agencies to document referral use and success.
• Complete documentation within established time frames.
• Meet with clients weekly or bi-weekly for up to 12 months.
• Attend and participate in bi-weekly Treatment Team meetings.
• Serve as a liaison with professionals and agencies related to clients.
• Actively recruit new referrals to maintain a full caseload.
• Provide 24/7 on-call support for clients as required by program requirements.
• Ensure compliance with state regulatory bodies.

Benefits

• Flexible scheduling.
• Employee Assistance Program, including 8 mental health counseling sessions annually.
• Paid time off for full-time employees.
• Paid holidays for full-time employees.
• Comprehensive benefits package, including medical, dental, vision, and other voluntary insurance products.
• Access to a Health Navigator.
• Health Savings Account with company contribution.
• Dependent Daycare Flexible Spending Account.
• 401(k) Retirement Plan.
• Benefits Hub.
• Tickets at Work.

What This Job Offers

• Job Type: Full-time