Bilingual Targeted Case Manager
About The Position
The Targeted Case Manager provides quality, best-practice case management services and ensures documentation meets payer, state, and COA standards. The role serves children and families by developing service plans with input from the treatment team and Clinical Supervisor, connecting clients with community resources, and following up on referrals. The case manager meets with clients weekly or bi-weekly for up to 12 months, participates in bi-weekly treatment team meetings, serves as a liaison with professionals and agencies, and provides 24/7 on-call support as required by the program. The role also assists with marketing and recruiting referrals, responds to questions and concerns, completes documentation on time, and ensures compliance with state regulatory requirements. Health Connect America is a multi-state provider of mental and behavioral health services for children, families, and adults. Its work is guided by client-centered care, empowerment, evidence-informed excellence, a purpose-driven culture, and adaptive leadership.
Requirements
- Bilingual ability, as indicated by the job title.
- Mississippi applicants: Master’s degree in human services, behavioral health, social work, counseling, or a related field.
- Mississippi applicants: Meet payer-required credentialing standards, which may include Licensed Social Worker (LSW), a DMH-approved Mental Health Therapist credential, or Registered Nurse (RN).
- Mississippi applicants: At least 2 years of experience in mental health care.
- Florida applicants: Bachelor’s degree in a human services discipline, including fields such as social work, psychology, sociology, or counseling.
- Florida applicants: Experience working with children and families in case management or a community resource capacity.
- Meet requirements of a comprehensive background investigation before joining the organization.
Responsibilities
- Provide best-practice, quality case management services.
- Complete documentation in accordance with payer, state, and COA standards and within established time frames.
- Assist in marketing new referrals and actively recruit referrals to maintain a full caseload.
- Communicate with customers, colleagues, and others to answer questions, explain information, and address complaints or concerns.
- Develop service plans with input from the treatment team and Clinical Supervisor.
- Connect families with needed and available community resources.
- Follow up with clients and agencies as appropriate to document use and success of referrals.
- Meet with clients weekly or bi-weekly for up to 12 months.
- Attend and participate in bi-weekly treatment team meetings.
- Serve as a liaison with other professionals and agencies related to clients.
- Provide 24/7 on-call support for clients as required by program requirements.
- Ensure compliance with state regulatory bodies.
Benefits
- Flexible scheduling
- Employee Assistance Program, including 8 mental health counseling sessions annually
- Paid time off for full-time employees
- Paid holidays for full-time employees
- Comprehensive benefits package, including medical, dental, vision, and other voluntary insurance products
- Health Navigator access
- Health Savings Account with company contribution
- Dependent Daycare Flexible Spending Account
- 401(k) retirement plan
- Benefits Hub
- Tickets at Work
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What This Job Offers
Job Type
Full-time
