Bilingual Case Manager

Covenant House New York•New York, NY

1d•$27 - $27

About The Position

The Family Covenant Scattered Site Bilingual Case Manager provides services to 10 young adult parents ages 18–25 and their children living in scattered-site permanent supportive housing throughout New York City. The position reports to the Program Coordinator and works as part of a team that includes other case managers, a housing specialist, and supportive staff and services located in the Bronx. The program is funded by the NYC Department of Health and Mental Hygiene (DOHMH) and the Human Resources Administration (HRA). The Case Manager provides comprehensive case management in the office, community, and clients’ apartments. Services include developing individual service plans with post-program goals, coordinating and referring services, individual counseling, and advocacy. The role also works closely with the Real Estate Coordinator on rent payments and housing or arrears issues. The Case Manager delivers the evidence-based Parenting Journey 1 model during home visits and must obtain and maintain certification in its curriculum and administration, with coaching provided. The model supports parents in improving parenting skills, home safety, and child health education. The Case Manager contributes to a person-centered, holistic, positive-youth-development-focused, and continuously improving program culture, working collaboratively to achieve family and program goals. The role requires schedule flexibility, including availability by email or phone outside regular hours, travel for home visits, and late shifts as needed. Weekend, evening, holiday, and after-hours availability may be needed.

Requirements

Bachelor's degree required, preferably in a relevant field.
Bilingual English/Spanish proficiency required.
Demonstrated knowledge of and direct experience working with young people using approaches that emphasize resiliency, strength-based youth development, and trauma-informed care.
Strong multitasking skills and demonstrated ability to manage multiple projects at once.
Excellent verbal, written, and problem-solving abilities and an upbeat demeanor.
Strong focus on child protection and ensuring client safety.
Experience working with diverse groups.
Flexibility in work schedule, including weekends, evenings, and holidays if needed.
Willingness to be available by email or phone outside regular hours and provide after-hours coverage as needed.

Nice To Haves

One year of experience in a residential or scattered-site setting working with adolescents or young adults.
Experience utilizing evidence-based and other social service models.

Responsibilities

Provide integrated counseling and effective case management services.
Engage young adults and their children, supporting personal growth, wellness, housing stability, and progress toward service plan goals.
Assess clients’ strengths and challenges collaboratively and develop individual service plans reflecting their progress and stated goals.
Meet regularly with youth in their homes, the office, and the community to review progress toward goals.
Deliver the Parenting Journey 1 model during weekly home visits.
Use Motivational Interviewing to support clients’ motivation toward their goals.
Refer youth to outside service providers and advocate on their behalf with collateral services.
Create and maintain confidential records, charts, and logs documenting individual and group interventions and contacts with collateral services.
Ensure youth files comply with regulatory and other requirements.
Enter case information into the Efforts to Outcomes electronic case management system.
De-escalate crises and respond to emergencies according to agency protocol.
Provide after-hours emergency support and case coverage as needed.
Address sensitive family issues in accordance with service plan implementation.
Provide practical teaching assistance to families in life skills and parenting.
Travel or commute for home visits and work late shifts as needed.
Collaborate with the team to ensure young adults and children receive high-quality services and live in safe settings.
Participate in and facilitate regular case conferences.
Keep team members informed of important information regarding youth as needed.
Participate in staff meetings, training, individual supervision meetings, and meetings with youth.
Assist with program audit preparation and dry and live audits.
Participate in required training and in the training and implementation of evidence-based and other proven models.
Contribute to an outcomes-oriented, data-driven culture and respond creatively to program challenges.
Promote a healthy, inclusive, and equitable organizational culture and engaged staff.
Promote child protection and the safety of clients and staff.
Uphold CHNY's mission, vision, principles, standards of conduct, policies, and procedures.
Perform other duties as assigned and needed.