Bilingual Case Manager / Bilingual Senior Case Manager

Episcopal Community Services (ECS)•San Francisco, CA

16h•$29 - $32•Onsite

About The Position

Episcopal Community Services is hiring a bilingual Case Manager or Senior Case Manager for its Lark Landing program in San Francisco. This is a full-time, fully onsite, client-facing position involving direct service delivery and in-person engagement with residents. Remote or work-from-home arrangements are not available. The work serves people who may be experiencing homelessness, behavioral health conditions, substance use challenges, or other difficult circumstances, and may be stressful, demanding, or unpredictable. Employees are expected to use sound judgment, follow safety, communication, and de-escalation procedures, complete required training, and promptly report incidents and unsafe conditions. The case manager conducts move-in assessments, maintains regular outreach to residents, develops individualized service plans, connects residents with services and community resources, and supports access to benefits, budgeting, housing stability, and planned program exits. The position also includes wellbeing and safety checks, facilitating weekly therapeutic or psycho-educational groups, supporting community activities, maintaining confidential records, completing required administrative work, and collaborating with residents, staff, property management, and outside agencies. The role may provide backup coverage for other case managers and assist with developing programs and activities. The position requires Spanish fluency in both written and oral communication and comprehension. The organization describes its mission as serving participants with patience, compassion, and empathy, and expects staff to support its mission, values, diversity, equity, inclusion, and belonging. ECS offers industry-leading healthcare benefits and is an equal opportunity employer. It considers qualified applicants with arrest and conviction records consistent with San Francisco’s Fair Chance Ordinance.

Requirements

For Case Manager: meet one of the stated education and experience pathways: high school diploma plus 4 years’ experience; associate degree in a similar field plus 3 years’ experience; CHW Certificate/CADC plus 2–4 years’ experience; BA/BS in a similar field plus 2–4 years’ experience; or MA/MS in a similar field plus 1 year of experience.
For Senior Case Manager: MA/MS plus at least 2 years’ experience; BA/BS plus at least 4 years’ experience; or CHW Certificate/CADC plus 4 years’ experience.
Knowledge of local social services and community resources for underserved populations and severely low-income individuals and families.
Patience, compassion, and empathy toward participants.
Excellent charting, recordkeeping, and professional writing skills for daily documentation.
Ability to quickly assess and respond to medical emergencies, psychiatric emergencies, conflict, de-escalation needs, and other crises.
Computer skills and moderate experience using Microsoft Outlook, Word, and other MS Office applications.
Strong interpersonal skills, a team-oriented approach, and effective oral and written communication.
Ability to communicate in Spanish; for the bilingual Spanish-speaking Case Manager III, fluency in written and oral Spanish communication and comprehension is required.
Ability to collaborate and maintain professional, respectful, honest, and calm interactions with residents, staff, and outside partners.
Ability to work as part of a multidisciplinary team.
Comfort facilitating groups and hosting events and activities.
Commitment to the mission and values of Episcopal Community Services.
Ability to meet physical requirements, which may include extended periods at a desk or computer workstation, some travel to various sites, and lifting up to 20 lbs.
Must secure finger image screening and annual TB screening.

Nice To Haves

Demonstrated cultural competency in working with diverse, underserved populations.
Spanish communication ability is described as desirable generally; bilingual positions, when open, receive a 5% premium.

Responsibilities

Conduct intake assessments of assigned residents on their move-in day, including review of health, psychosocial, financial, substance-use, and housing history.
Conduct regular outreach to residents and respond to signs of crisis, need for intervention, or risk to housing; prioritize direct, in-person engagement.
Develop and implement individualized service plans based on residents’ goals, needs, and preferences.
Provide referrals to in-house providers or community resources for substance use, vocational training, legal and immigration services, physical and mental health services, housing, money management, and other needs.
Assess eligibility for benefits and entitlements and help residents apply and enroll.
Help residents with budgeting and voluntary money management plans.
Advocate with Property Management about issues that may jeopardize residents’ housing and, under the direction of the Support Services Manager, work to avoid eviction when possible.
Assist residents and staff with conflict resolution and support a respectful, cooperative, self-sufficient, and empowering living environment.
Participate in twice-weekly wellbeing checks and subsequent emergency safety checks as needed.
Develop and facilitate at least one weekly therapeutic or psycho-educational group at the site.
As directed, help organize and carry out program events and community-building activities.
Maintain complete, confidential, professional, and current documentation in resident files; complete required paperwork and administrative tasks within required timeframes.
Support planned resident exits through comprehensive discharge planning and referrals as appropriate.
Assist the Support Services Manager with developing and implementing programs, groups, and activities.
Provide backup coverage for other case managers as directed by the Support Services Manager.
Share information and new resources with residents and staff.
Follow applicable ECS policies and procedures and maintain positive working relationships with employees, volunteers, residents, and outside agencies.
Attend assigned meetings and perform other duties as assigned.
Secure finger image screening and annual TB screening.
Demonstrate behavior that supports ECS’s mission, vision, and values; follow program, funder, and organizational policies and procedures; and communicate effectively while modeling integrity, fairness, and ethical business practices.