Bilingual Case Manager PREVAIL

SummitStone Health Partners • Fort Collins, CO

16h • Onsite

About The Position

The Bilingual Case Manager coordinates integrated case management services for adults, youth, and young adults, including participants referred through PREVAIL, a voluntary, community-based deflection program intended to reduce criminal justice involvement by addressing behavioral health, substance use, housing, benefits, and other social service needs. The role engages, assesses, plans, advocates, coordinates, and links participants to formal and informal supports that promote wellness, safety, stability, and community connection.

The position provides trauma-informed, harm-reduction, person-centered intensive case management, individualized goal planning, referral management, outreach, service coordination, documentation, and data reporting. The Case Manager works closely with law enforcement and criminal justice partners, schools, behavioral health providers, housing and social service agencies, medical teams, and internal treatment teams to support participant engagement, program enrollment, progress monitoring, and connections to wraparound services. Services include Spanish-language coordination when applicable and are delivered in a way that respects participant choice, confidentiality, and voluntary engagement.

The role is based in Fort Collins, Colorado, and is full-time at 40 hours per week. The schedule is Monday through Friday, with final schedules under review; shifts are expected to occur between 8:00 a.m. and 6:00 p.m. Regular local travel is required to client homes, community partner locations, appointments, events, and SummitStone facilities. The Case Manager may transport clients to authorized appointments and community activities as needed.

Requirements

• Bachelor's degree in Behavioral Health or a related field.
• At least one year of experience in behavioral health, substance use treatment, case management, or a related human services field.
• Professional proficiency in both English and Spanish; candidates selected for designated bilingual positions must pass the organization's language assessment.
• Ability to complete required program training and certifications, which may include GAIN, CiviCore, Motivational Interviewing, Mental Health First Aid, PREVAIL Program Management Training, and other BHA-mandated training.
• Valid Colorado driver's license, or ability to obtain one within 30 days of hire, and maintenance of an acceptable driving record.
• Ability to travel locally to client homes, community partner locations, appointments, events, and SummitStone facilities; may transport clients to authorized appointments and community activities as needed.
• Annual flu vaccination or an approved exemption, and wearing a mask during flu season.

Nice To Haves

• CAS credential, or ability to obtain the credential.
• Experience coordinating services with other agencies.
• Experience providing case management, outreach, co-response, justice-involved services, youth or young adult services, or grant-funded behavioral health services.

Responsibilities

• Receive, review, and manage referrals from law enforcement, co-response, criminal justice and community partners, schools, families, and other sources; prioritize appropriate PREVAIL referrals and conduct timely outreach and engagement.
• Coordinate participant screening, enrollment support, GAIN assessments, individualized goal planning, and ongoing progress monitoring.
• Provide trauma-informed, harm-reduction, person-centered intensive case management, including service coordination, motivational engagement, safety planning, crisis support, and linkage to behavioral health, substance use, medical, housing, benefits, education, employment, and other supportive services.
• Coordinate with law enforcement, criminal justice entities, probation, community corrections, schools, healthcare providers, housing providers, and other community partners to support deflection, coordinated case management, and participant stabilization.
• Document services, outreach attempts, assessments, referrals, goals, service linkages, incentives, and contacts in required systems; support grant-related data entry, tracking, reporting, and quality assurance.
• Complete assigned program training and support PREVAIL program fidelity and grant compliance.
• Provide culturally and linguistically responsive services, including Spanish-language service coordination when applicable, and facilitate warm handoffs to community partners.
• Participate in program coordination meetings, case consultations, assigned workgroups, and partner meetings to support referral pathways, participant outcomes, and continuous quality improvement.
• Assist participants with daily living needs, benefits acquisition, transportation planning, housing stability, appointment coordination, education or employment connections, and access to allowable stabilization resources.
• Maintain cooperative relationships with community agencies, public agencies, private partners, and internal teams to provide supportive services, promote voluntary engagement, reduce barriers to care, and support community safety.
• Advocate for participants across systems while maintaining participant choice, confidentiality, voluntary program engagement, and compliance with behavioral health, grant, and legal requirements.

Benefits

• Medical, dental, and vision coverage, including options for eligible dependents.
• Mental health and wellness resources.
• Short-term and long-term disability insurance.
• Accrued vacation and personal leave based on FTE status and length of service.
• Paid sick leave in accordance with the Colorado Healthy Families and Workplaces Act.
• Voluntary benefits available to all employees.
• 403(b) retirement plan with employer matching contributions.
• Shift differentials are available for evenings, nights, weekends, and holidays; employees working at locations operating 24/7 earn a differential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level