Bilingual Case Manager

COLUMBUS MEDICAL SERVICES LLC• IN, US, IN

1d•$0 - $54,000•Hybrid

About The Position

The Indiana Bilingual Case Manager serves as the primary coordinator of services for individuals with intellectual and/or developmental disabilities (I/DD). The role ensures access to needed waiver, Medicaid State Plan, and community-based supports, using a person-centered framework to advocate for meaningful life outcomes and comply with Indiana DDRS, BQIS, and organizational standards. This is a hybrid position in Indianapolis, Indiana, with frequent local travel to Marion and surrounding counties. Work combines remote, in-office, and community-based settings. Occasional evening and weekend work may be required as job duties demand.

Requirements

Meet one of the following qualifications: a bachelor’s degree in a human services-related field from an accredited institution; a bachelor’s degree in any field plus at least one year of full-time, direct experience working with individuals with I/DD; RN licensure/registration plus at least one year of experience in a human services setting; or, in lieu of a bachelor’s degree, at least four years of relevant human services, social services, or related experience, including at least one year of direct experience supporting individuals with I/DD.
Demonstrate initiative, accountability, and the ability to work independently.
Have strong interpersonal and relationship-building skills.
Show commitment to person-centered practices and advocacy.
Be able to travel as required for in-home visits, provider meetings, and community-based work.
Hold a valid state driver’s license.
Maintain current automobile insurance and reliable access to a personal vehicle.
Reside within the assigned service territory, with exceptions potentially made based on business needs.
Be bilingual in Spanish and English.
Be proficient in Microsoft Office 365, including Outlook, Word, Excel, and Teams, and in case management/documentation systems.
Know person-centered planning, case management practices, and professional documentation standards.
Be able to interpret and accurately apply policies, procedures, and state regulations.
Have strong analytical skills to assess situations, evaluate data, and determine appropriate actions.
Be able to identify issues, collect and analyze information, and draw valid conclusions.
Explain rules, regulations, and services clearly to individuals, families, and stakeholders.
Have advanced written communication skills, including report writing, case notes, and professional correspondence.
Have effective presentation and verbal communication skills to engage individuals, families, providers, and interdisciplinary teams.

Responsibilities

Build and maintain collaborative relationships with waiver participants, families, guardians, providers, state agencies, and community partners.
Follow HIPAA, state regulations, and organizational policies while protecting the confidentiality and integrity of records.
Facilitate strengths-based, person-centered Individualized Support Plans (PCISPs) aligned with each individual’s goals and vision for a meaningful life.
Complete annual planning activities, including PCISP updates, budget development, and Level of Care determinations (LOCSI).
Convene and lead Individual Support Team (IST) meetings at least semi-annually, ensuring participation by the individual and authorized representatives.
Conduct required face-to-face visits, including at least one annual in-home visit and unannounced visits when applicable for provider-owned or controlled settings (POCOS).
Maintain contact through visits or meetings at least every 90 days to support oversight and relationship development.
Monitor service delivery and utilization through visits, calls, and meetings to ensure alignment with the PCISP and authorized supports.
Identify, assess, and address risks to promote individuals’ health, safety, and well-being.
Monitor individual satisfaction and service effectiveness, and support quality improvement and standardized surveys.
Complete case notes and document encounters within required timelines, including minimum monthly contact and documentation within seven days.
Complete monitoring checklists, post-meeting documentation, and required follow-up within established timelines.
Complete, submit, and track incident reports according to BQIS requirements, communicating appropriately with stakeholders.
Share PCISPs, Service Authorizations, Notices of Action, and incident reports with individuals, families, and IST members.
Advocate for participants, connect them to services across funding sources, strengthen natural supports, and conduct community outreach to increase awareness of available services.