Bilingual Case Manager

Community Crisis Services•Hyattsville, MD

1d•Onsite

About The Position

Community Crisis Services, Inc. (CCSI) seeks a compassionate, motivated, dependable Bilingual Case Manager fluent in English and Spanish to support individuals and families experiencing homelessness. The role provides housing-focused case management, crisis intervention, advocacy, and resource coordination, helping consumers address immediate needs, develop realistic housing plans, and make measurable progress toward long-term stability. The Case Manager is expected to be organized, resourceful, culturally responsive, and able to balance compassionate support with accountability, professional boundaries, and program expectations. The position works in CCSI’s 24/7 emergency shelter environment at the Warm Nights Shelter in Beltsville, Maryland, and/or the Family Emergency Shelter. It is primarily on-site, with limited remote work potentially available for documentation and training. The schedule is generally Monday through Friday, 11 a.m. to 7 p.m., but may include evenings, weekends, and holidays based on program needs. The role reports to the Director of Homeless Services and is full-time, 40 hours per week, non-exempt, and hourly. Candidates must reside in DC, Maryland, or Virginia and complete mandatory orientation and onboarding. Candidates must be fluent in written and verbal English and Spanish and have a bachelor’s degree in a related field or four years of progressively responsible experience in human services, crisis intervention, or community-based case management. Experience should include supporting vulnerable or at-risk populations. The position requires adaptability with technology systems, strong judgment under pressure, and respectful work with diverse populations. A criminal background check, including fingerprinting, and drug screening are required. A valid driver’s license and reliable transportation are preferred. CCSI provides company-paid health, dental, vision, disability, and life insurance; paid time off; a 401(k) retirement plan; an Employee Assistance Program; holiday premium pay; AFLAC; Perks at Work; professional development; and Peer Support certification, support, and ongoing supervision.

Requirements

Fluency in English and Spanish, both written and verbal.
Bachelor’s degree in Human Services, Social Work, Psychology, Counseling, or a related field, or four years of progressively responsible experience in human services, crisis intervention, or community-based case management.
Relevant experience working with vulnerable or at-risk populations, such as people experiencing homelessness, mental health challenges, substance use, or trauma.
Appropriate social work license for positions with duties requiring licensure.
Familiarity with housing resources, public assistance programs, and community-based services.
Ability to adapt to information technology systems, including HMIS, Osnium, Google Suite, and MS Office.
Skill in analyzing complex situations and developing well-informed alternatives under pressure.
Demonstrated competence working respectfully with diverse populations.
Successful completion of a pre-employment criminal background check and drug screening; background check includes fingerprinting in accordance with CCSI policy.
Ability to complete mandatory orientation, onboarding, and required training.
Must reside in DC, Maryland, or Virginia.

Nice To Haves

Knowledge of Housing First principles, coordinated entry, and HMIS.
Valid driver’s license and reliable transportation.

Responsibilities

Interview clients to identify immediate needs and develop comprehensive housing plans with written short- and long-term goals.
Meet with clients regularly to reassess progress and adjust housing plans as circumstances change.
Facilitate individual and group meetings that provide guidance, emotional support, and resource education.
Participate actively in the multidisciplinary team and collaborate with the Educational & Benefits Liaison and Housing Coordinator.
Partner with external substance abuse, legal, medical, vocational, and mental health professionals to support holistic care.
Make and track referrals for dental, medical, employment, and specialized housing needs.
Create and maintain accurate HMIS case records, including assessments, case notes, court reports, and discharge summaries.
Complete required reports and maintain statistical data to meet programmatic and performance standards.
Maintain a hospitable, customer-oriented, trauma-informed facility environment.
Guide clients through assessment, planning, implementation and monitoring, and evaluation, including determining readiness for referral to the Housing Coordinator.
Complete required orientation, onboarding, and job-related training.