Case Manager (Bilingual)

Dynamic Service Solutions • Houston, TX

6d • Onsite

About The Position

Dynamic Service Solutions (DSS) is hiring a bilingual Case Manager for its Children First Residential Care Program. The role provides trauma-informed, culturally responsive case management to children in a safe and supportive environment, helping them move toward stability and family reunification.

The Case Manager submits service plans and assessments, maintains comprehensive physical and web-based case files, coordinates case management and safe, timely release services, and ensures timely completion of Office of Refugee Resettlement (ORR) case management requirements. The position coordinates across program disciplines to support youth safety and reunification and requires familiarity with ORR policies and procedures and the legal framework governing care and supervision of unaccompanied children.

The work is based in Houston, Texas, and is performed mostly in an office setting. The schedule must be flexible and may include extended hours, weekends, on-call availability, evening work, and some overnight travel. Regular computer work and public speaking are also required. Physical activities include standing, walking, sitting, handling objects or controls, reaching, climbing stairs, balancing, stooping, kneeling, crouching, talking, and hearing; occasionally lifting or moving up to 25 pounds may be required.

Requirements

• Bachelor’s degree in psychology, sociology, social work, clinical counseling, human services, or another relevant behavioral science field.
• Bilingual proficiency in English and Spanish, including speaking, reading, and writing.
• Ability to maintain a flexible, organized, and efficient work schedule, including extended hours, weekends, and on-call availability.
• Ability to meet the described physical demands, including occasionally lifting or moving up to 25 pounds.
• Familiarity with ORR policies and procedures and the legal background and authority governing work with unaccompanied children is expected for the role.

Nice To Haves

• Two years of previous case management experience in an ORR setting.
• Additional degree or coursework in related fields.

Responsibilities

• Complete an initial intake assessment within 24 hours of a youth’s arrival; make initial phone calls to family in the home country and the sponsor; and ensure the youth signs an acknowledgment and receives the required legal-service-provider list and notice.
• Conduct sponsor and home-country assessments and guide sponsors through required documents, background checks, and fingerprint appointments to support timely reunification.
• Maintain physical and web-based client files, documents, and assessments, including sponsor documents, case notes, and other assessments.
• Submit a completed reunification packet, make appropriate referrals to designated ORR representatives, and prepare youth for discharge or release by reviewing and amplifying discharge plans.
• Complete and document required assessments, including Initial Intake, UAC Assessments, and Individual Service Plans, in accordance with program, state, and federal requirements and applicable systems or procedures.
• Provide weekly face-to-face updates to youth and ensure weekly phone calls to approved caregivers, family members, and/or sponsors are provided and documented.
• Coordinate with all program disciplines to support youth safety, timely release, and family reunification.

Benefits

• Competitive salary.
• Medical, dental, and vision benefits.
• Health savings account (HSA) and dependent care flexible spending account (DCFSA).
• 401(k) retirement plan.
• Life and disability plans and other supplemental plans.
• Student loan assistance plan.
• Paid time off, holidays, and sick leave.
• Professional development opportunities and ongoing training.
• Mentorship and pathways for advancement.

What This Job Offers

• Job Type: Full-time