Case Manager-Bilingual

FAMILY TREE INC•Englewood, CO

2d•$25 - $25•Onsite

About The Position

Family Tree House of Hope is a 90-day emergency homeless shelter providing a safe and supportive environment for families with children experiencing homelessness. The Case Manager supports clients by connecting them with housing, mental health, career development, and other resources; advocating for clients; and coaching them toward self-sufficiency. The role implements shelter programming and documents client information through HMIS, case notes, and other records, using a trauma-informed approach and Family Tree’s equity lens to maintain a client-centered mindset. This is an in-office, full-time position based at House of Hope in Englewood, Colorado. The stated schedule is Friday and Saturday, 8 a.m.–4 p.m., and Sunday through Tuesday, 2 p.m.–10 p.m. The schedule may vary according to program needs.

Requirements

Demonstrated critical thinking and the ability to analyze facts objectively.
Ability to carry out self-directed tasks with limited supervision and to identify problems, determine causes, evaluate and implement solutions, and assess results.
Ability to collaborate with team members, Family Tree leadership, and partner agencies; listen to others; and communicate ideas and disagreements constructively and promptly.
Flexibility and adaptability when navigating uncertainty, making decisions with limited information, changing tasks, and working in a frequently changing, fast-paced environment.
Ability to explain complex and diverse ideas in written and oral formats, give directions and instructions effectively, and report factual interactions.
Professionalism, work ethic, time management, and accountability, with a focus on client needs and the application of trauma-informed practices, cultural competency, and inclusiveness.
Ability to work independently while communicating effectively with a team, with strong attention to detail, critical thinking, and organizational skills.
Reliable transportation for daily access to the workplace.

Nice To Haves

Skills gained through lived experience and professional experience working with vulnerable populations and marginalized communities.
Ability to gather information, evaluate options, and present solutions or courses of action.
Ability to prioritize and manage workload and time, with strong attention to detail.
Digital literacy, including the ability to find, evaluate, and communicate information using typing, Microsoft Suite programs, digital media platforms, and search engines.
Knowledge of and ability to navigate Metro Denver community resources.
Understanding of voucher administration and Medicaid billing processes.

Responsibilities

Orient new clients to the shelter and explain house guidelines.
Provide information, referrals, and advocacy to current and prospective clients.
Help clients practice appropriate coping skills and develop safety plans.
Complete daily communication log entries, weekly case notes, HMIS records, and other written documentation regarding client issues.
Assess client needs and develop individualized case plans for self-sufficiency, including assistance with benefits, education and vocational referrals, financial empowerment, behavioral and health referrals, goal setting, life skills, and personal support networks.
Complete daily safety checks for each room.
Meet with clients weekly to discuss case plans, progress, housing options, and other concerns.
Coordinate cases with other agencies to meet client needs.
Complete intakes for new clients and exit paperwork for outgoing clients.
Provide advocacy, crisis intervention, and conflict resolution for households that have experienced domestic violence.
Maintain confidentiality of shelter, employee, and client information in accordance with Family Tree policies and state and federal laws.
Communicate with partner agencies and other professionals as needed to better serve clients.
Follow Family Tree policies and procedures, including timely reporting of suspected child abuse or neglect and protecting client confidentiality.
Assist with training and directing interns, volunteers, and relief staff.
Attend and participate in weekly staff meetings, present cases, provide input on other cases, and contribute to case coordination and case plan implementation.
Maintain reliable, regular attendance.
Mediate issues between clients in the shelter.
Plan groups and activities for clients, either independently or with community agencies.
Complete client support tools and send feedback and post-exit surveys according to Family Tree’s Continuous Improvement Practice standards.
Support volunteers, interns, and other staff at House of Hope.