Case Manager, THP (Bilingual)

Hamilton Families•San Francisco, CA

11d•$0 - $30•Onsite

About The Position

Hamilton Families is hiring a Case Manager for its Shelter Program. Reporting directly to the Family Services Manager, this position provides case management to families in the shelter program using various service models. The work includes documenting services in real time, maintaining electronic case records, and collecting monthly compliance reports. The Case Manager guides participants through intake, assessment, and individualized service planning; connects families with community resources; facilitates workshops; and collaborates with colleagues and community partners to support families’ housing, recovery, health, employment, and children’s needs. The role also includes maintaining accurate records, preparing reports, participating in meetings and training, ensuring compliance with regulatory and organizational requirements, and attending hearings as needed. This is a full-time, non-exempt, union-represented position based at 260 Golden Gate Ave, San Francisco, California. The schedule is 40 hours per week, with evenings and/or one weekend day required; stated schedule options are 10:00 a.m.–6:30 p.m. or 10:30 a.m.–7:00 p.m. The salary is $28.00 per hour, with an additional $1.50 per hour Spanish bilingual premium.

Requirements

At least one year of experience in social work, psychology, a human services setting, or a related field.
Background working with nonprofit organizations, social services organizations, or community-based programs.
Familiarity with Bay Area resources for low-income families.
Bilingual abilities, especially Spanish.
High proficiency with Microsoft Office Suite, Salesforce, and other software.
Ability to travel locally and long distance to meet with vendors and participants.
Ability to collaborate with diverse people and make decisions for participants’ benefit.
Familiarity with case management databases or customer service platforms.
Strong organization and self-motivation, with the ability to work independently toward goals.
Ability to exercise appropriate judgment and uphold policies and procedures.
Skill in documentation, reporting, and maintaining confidentiality.

Responsibilities

Provide personalized case management, guiding participants through intake, assessments, and tailored service plans.
Connect participants with community resources and advocate for housing, employment, mental and physical health support, domestic violence recovery, and family reunification.
Design and facilitate workshops on life skills and crisis intervention.
Welcome families during intake and orientation and develop actionable plans addressing housing, recovery, and children’s needs.
Build relationships with community services to support participants.
Coordinate with case managers, supervisors, and community partners to provide effective support for families.
Follow program policies and maintain clear, accurate records of participant progress and experiences.
Prepare and submit reports on service impact and program outcomes.
Participate in team meetings, training sessions, and community events.
Ensure compliance with regulatory requirements and organizational policies, and attend hearings as needed.
Encourage participant involvement in decision-making and program activities.
Perform additional responsibilities as requested.