Case Manager - Bilingual (Full-Time) [LBC]

AbilityFirst•Long Beach, CA

5d•Onsite

About The Position

The Community Navigator provides person-centered planning, case management, intake coordination, and community engagement services for participants with intellectual and developmental disabilities. The role collaborates with program staff, Regional Center service coordinators, participants, and families to ensure individualized services align with participants’ goals. In licensed programs, the Community Navigator must be Director Qualified under community care licensing regulations and supports documentation, goal planning, programming integration, and community outreach. When the Program Director is absent, the Community Navigator is an authorized person to correct operational deficiencies that pose immediate threats to participants’ health and safety. This is a full-time, exempt position at AbilityFirst’s Long Beach Center in Long Beach, California. The schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m., with slight site-to-site variation; evenings and weekends may be needed. The position is a driver role and pays $22.00–$23.00 per hour. The role includes occasional coverage in program ratios during staff shortages, which may involve helping participants with personal care, including diapering, toileting, and feeding. Employment is contingent on required screening and clearances, including a TB test, Live Scan background check, drug screening, required vaccinations, and physical/fitness-for-duty clearance. Driver applicants must provide a valid license, proof of insurance, and a satisfactory driving record. Employees begin with a three-month introductory period; employment remains at-will.

Requirements

High school diploma or equivalent.
Bilingual proficiency in spoken and written Spanish and English.
Strong written and verbal communication skills.
Proficiency with Microsoft Office and data-management tools.
Valid driver’s license.
Ability to work effectively with people of diverse races, ethnicities, and sexual orientations in a multicultural environment.
Ability to work evenings and weekends as needed.
Successful completion of a Live Scan background check.
Successful completion of required pre-employment checks and clearances, including a TB test, drug screening, required vaccinations, and physical/fitness-for-duty clearance.
For the driver role, provide a copy of a valid driver’s license, proof of insurance, and a satisfactory driving record.
Comply with mandated reporter requirements under the California Child Abuse and Neglect Reporting Act.
Employees working in day care facilities must meet the stated vaccination requirements for Pertussis, Measles, and Influenza; annual flu vaccination proof or an Employee Certification of Declining Vaccination is required.
Be prepared to assist with participant personal care, including diapering, toileting, and feeding, when covering program ratios during staff shortages.
Physical ability to lift up to 50 pounds at times.

Nice To Haves

Familiarity with Regional Center processes, reports, and compliance.
Strong understanding of person-centered practices, goal setting, and community integration.

Responsibilities

Attend the required two-day Person-Centered Thinking training.
Conduct screenings, phone calls, and intake meetings as the first level of the intake process.
Prepare person-centered documentation, including 30-day reports, annual assessments, progress reports, and exit reports.
Develop and implement Person-Centered Plans and one-page descriptions.
Develop goals on an ongoing basis and document daily goals.
Update annual participant forms and documentation, including emergency contacts, consent forms, seizure plans, and personal rights documentation.
Serve as a liaison to Regional Center Service Coordinators and attend IPP meetings.
Submit six-month progress reports and annual reports within the required timelines.
Submit licensing waivers for eligible participants aged 18–22 in ASP programs.
Prepare participant-file audit documentation requested by regional centers.
Meet with each participant at least monthly to review goals, satisfaction, and placement.
Collaborate with community coaches to ensure goals are implemented in daily programming.
Facilitate support meetings with participants, their support teams, and people they invite.
Coordinate community outings and volunteer activities with program supervisors and directors.
Update individual goal documentation monthly.
Represent AbilityFirst at resource fairs and engage with the public.
Identify, vet, and initiate volunteer opportunities that align with participants’ interests and goals.
Coordinate with coaches and volunteers to support successful volunteer placements.
Assist with collecting quarterly family and participant surveys.
Enter and maintain participant data in ProCare, including enrollments, discharges, and demographic updates.
Maintain accurate participant records for internal tracking and billing.
Step into program ratios when needed due to staff shortages; this is not planned daily ratio coverage and may include assisting with personal care.
Complete training in PCP, workers’ compensation protocols, opening and closing procedures, licensing compliance for licensed programs, and attendance or data-management software.
Fulfill mandated reporter responsibilities to support participant safety and well-being.
Complete required staff training assigned each quarter.
Perform other duties as assigned in support of the program and organization’s mission.