Case Manager (Full-Time)

ChildServe•Johnston, IA

2d•Onsite

About The Position

ChildServe is hiring a full-time Case Manager for its Johnston location. The Case Manager supports individuals with special health care needs and their families by coordinating services, facilitating individualized care planning, and helping ensure access to appropriate resources. The role monitors service delivery, provides crisis intervention, resolves concerns, maintains accurate documentation, and advocates for the needs and goals of individuals and families. The position follows a Monday–Friday schedule, with occasional evenings. It involves regular engagement with individuals and families, collaboration with families, providers, and care teams, and maintaining service plans and records in compliance with agency and regulatory standards. The Case Manager also participates in team activities and quality improvement, supports colleagues, stays informed about resources and policies, and maintains professional standards. ChildServe partners with families to help children with special healthcare needs live a great life. It is a pediatric healthcare provider offering services across complex medical care, pediatric rehabilitation, autism and behavioral health, and community-based services. Established in 1928, ChildServe provides more than 30 pediatric specialty services to nearly 6,000 children in Iowa each year.

Requirements

Associate’s degree and at least 2 years of experience working with children or young adults with special health care needs.
At least 1 year of experience working with individuals with intellectual or developmental disabilities.
Must pass post-offer background checks, including an MVR as required for the position.
Access to a well-maintained personal vehicle for routine, ongoing community travel and required personal liability insurance coverage for that vehicle.
Ability to communicate effectively and professionally, verbally and in writing, and foster effective relationships with coworkers, families, and third parties.
Ability to apply knowledge of the social work process, individual welfare, and Home and Community Based Services.
Computer skills, specifically Microsoft Office, and experience using an electronic health record system.
Ability to maintain confidentiality regarding the affairs of clients, staff, their families, and ChildServe.
Ability to interpret and follow applicable policies, procedures, and regulations.
Ability to communicate effectively in English, verbally and in writing.

Responsibilities

Maintain regular contact with individuals and families, build positive relationships, and provide support.
Develop individualized care plans that promote self-direction.
Coordinate with families, providers, and care teams to monitor services, resolve concerns, and advocate for individual needs.
Provide crisis intervention and help individuals and families access appropriate resources.
Maintain accurate and timely records and service plans, ensuring compliance with agency and regulatory standards.
Stay informed about resources and policies, participate in team activities and quality improvement, support colleagues, and maintain professional standards.