Community Manager

RPM Living • College Station, TX

6d • Onsite

About The Position

The Community Manager oversees all business operations at an apartment community. The role leads property staff and supports resident satisfaction, financial performance, leasing, maintenance coordination, and client/owner relationships. The successful candidate has strong interpersonal and resident-relations skills, communicates effectively, and is dependable, professional, and collaborative. The position is based on site, primarily in an office setting, and requires a flexible schedule that may include weekdays, nights, and weekends as business needs require.

Requirements

• Bachelor's degree from a four-year college or university, 1–2 years of relevant experience, or a combination of education and experience.
• At least 3 years of related multi-family property management experience.
• Strong leadership and management skills.
• Team-oriented, professional, and effective communication skills.
• Proficiency in Microsoft Office Suite and property management software.
• Ability to work a flexible schedule that may include weekdays, nights, and weekends, including Saturdays and Sundays, as needed.
• Ability to sit for extended periods, climb stairs, read documents and computer screens, hear and understand verbal communications, occasionally lift or carry items weighing up to 20 pounds, and operate a computer and other office equipment.
• A valid driver's license is preferred; candidates without a license may be provided a liability waiver, as applicable.

Nice To Haves

• A valid driver's license.

Responsibilities

• Lead property staff, including interviewing candidates, overseeing onboarding and training, approving timesheets, and conducting quarterly discussions and annual assessments in accordance with company policies and standards.
• Drive the team to achieve performance indicators; provide feedback to underperforming associates and manage disciplinary actions in collaboration with HR.
• Conduct ongoing training for office staff on leasing paperwork, workplace safety, and daily operational needs.
• Motivate associates through recognition programs, training, and team-building activities.
• Assist with budget preparation and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reports within +/- 10% per line item.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and resolving service issues appropriately.
• Collaborate with the property maintenance team to ensure resident service requests are addressed and completed promptly in line with company standards.
• Provide excellent customer service and maintain high standards for resident service.
• Analyze market and economic trends and partner with marketing to implement short- and long-range leasing strategies that meet occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage the client/owner relationship through meetings, property tours, updates, and responses to owner requests.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager