Social Determinants of Health Community Partnerships & Network Success Manager

Contexture•Phoenix, AZ

7d•Remote

About The Position

The Social Determinants of Health (SDOH) Community Partnerships & Network Success Manager develops and promotes adoption and use of Contexture’s SDOH products and programs, working with the Director of SDOH and other Contexture leaders. The Manager is the primary contact for complex community organizations, coalitions, and community initiatives, and onboards and provides ongoing technical assistance to priority and complex community-based organization (CBO) stakeholders and other participants. The position analyzes and supports performance in closed-loop referrals and utilization, aggregates key performance indicators and other metrics, and advises on opportunities for improvement and growth. The role researches community and participant needs, monitors network data and trends, and develops strategies to meet client needs, with a focus on CBOs and 2-1-1. The Manager helps stakeholders and referral networks troubleshoot and design workflows that incorporate best practices for SDOH products and programs. The position is based in Phoenix, Arizona, with local statewide travel; the organization also describes flexibility for local work from home. The role may require occasional after-hours availability and periodic driving to clients, conferences, or events. It involves handling sensitive information, including protected health and personally identifiable information, in compliance with applicable laws, regulations, and organizational policies. The role requires a minimum of three years of healthcare and/or community-based services delivery in a management role, including client engagement, retention and support, process and quality improvement, and workflow development or redesign; at least one year of SDOH experience; and a bachelor’s degree in a related field. A master’s degree is preferred. The position is full-time and exempt, and reports to the Director of SDOH.

Requirements

Bachelor’s degree in Management, Business Administration, Social Work, Public Health, or a related field.
At least 3 years of healthcare and/or community-based services delivery in a management role, with responsibilities for client engagement, retention and support, process and quality improvement, and workflow development and redesign.
At least 1 year of experience with SDOH.
Strong understanding of the social determinants of health landscape.
Strong data analysis skills, including collecting, measuring, organizing, and sharing data; advanced Excel proficiency, including data manipulation and visualization; and demonstrated ability to use data for program decisions and process improvement.
Prior management and leadership experience in planning and delivery of healthcare and/or community-based services.
Demonstrated ability to lead cross-functional teams on complex issues and collaborate across community business and service organizations to align clinical, social, and economic strategies.
Experience working with people facing multiple barriers to health, including physical or mental illness, addiction issues, and/or homelessness.
Ability and knowledge to recognize and work with culturally diverse populations.
Experience developing business plans and implementing strategic plans.
Strong technical background and working experience in health information technologies, applications, interfaces, problems, and solutions.
Strong understanding of process and workflow analysis and design.
Strong written and oral communication skills, including comfort presenting to small and large, diverse stakeholder groups.
Strong analytical and organizational skills; ability to anticipate problems and take decisive action with regard to impacts on participants, their clients, and Contexture.
Ability to prioritize and manage multiple tasks and assignments efficiently and effectively.
Ability to convey a strong professional presence and work independently as well as collaboratively while maintaining strong working relationships.
Willingness to develop working knowledge of HL7, C-CDA, XDS.b, and IHE standards and protocols, and SDOH interoperability.
Willingness to develop working knowledge of healthcare clinical code sets such as LOINC, CPT, ICD, and RxNorm.
Ability to travel regularly throughout Arizona and periodically drive to clients, conferences, and/or events.
Ability to comply with applicable requirements for handling sensitive information, including PHI, PII, and financial information.

Nice To Haves

Master’s degree.
Strong understanding of the capabilities and value of health information technology (HIT), electronic health record (EHR) technology, health information exchange (HIE), and SDOH concepts in meeting client and participant needs.
Proficiency with the Microsoft Office Suite.

Responsibilities

Analyze SDOH data quality and meaning, identify patterns and trends, and use findings to advise on growth, education, engagement, and program opportunities.
Prepare reports for participants and stakeholders evaluating programs, including metrics and key performance indicators.
Evaluate available CBO funding programs and promote their use within community organizations.
Analyze and support recruitment of new community-based organizations.
Assist the Director and Manager of SDOH and SDOH participants in measuring the organizational and community impact and value of the System.
Identify complex participant and network issues, support program advancement, and help develop corrective actions.
Monitor and report on adoption and use of the System; identify implementation and operational issues that reduce effectiveness.
Serve as a liaison for 2-1-1 stakeholders, CBOs, government entities, and other participants; monitor, support, and escalate community priorities.
Maintain understanding of use cases and ensure technology meets user needs; map workflow requirements and issues to practical and technical program and product capabilities.
Help referral-network organizations troubleshoot workflow issues and develop, implement, and share practices that promote best-practice use of SDOH products and programs.
Advocate for community priorities and align use cases with product offerings.
Collaborate on stakeholder engagement groups so participant feedback and community perspectives inform program priorities and partners can share best practices.
Provide technical content and insight for discussions of business and functional requirements with internal and external stakeholders.
Support technical documentation for SDOH business cases, including functional and interoperability requirements.
Prepare and deliver briefings and presentations for participants, Contexture staff, and community groups on business, service delivery, client satisfaction, and financial impacts of SDOH products and programs.
Travel throughout the state to promote SDOH programs, provide participant technical assistance and training, and facilitate program events.
Assist with implementation of business and operational plans, strategies, and tactics supporting effective community use of SDOH products and programs.
Collaborate to achieve departmental financial and performance goals and identify funding or revenue opportunities that may improve adoption and use by CBOs, health plans, and healthcare providers.
Monitor local, regional, and state SDOH activities, including industry best practices, new funding models, and changes to social-risk assessment tools.
Serve as a subject matter expert for SDOH programs and goals; use program data to identify gaps, communicate needs, and inform program direction.
Collaborate across Contexture departments to coordinate participant onboarding, training, education, support, planning, data management, and information exchange needs.
Apply approved tactics and methodologies with Contexture departments to provide coordinated, effective, and unduplicated support and services.
Perform other related duties as assigned.