SDOH Community Partnerships & Network Success Manager

Contexture•Phoenix, AZ

8d•$6,943 - $8,083•Remote

About The Position

The SDOH Community Partnerships & Network Success Manager works with the Director of SDOH and other Contexture leaders to develop and promote adoption and use of Social Determinants of Health (SDOH) products and programs. The Manager is the primary point of contact for complex community organizations, coalitions, and community initiatives, onboarding priority and complex community-based organization (CBO) stakeholders and providing ongoing technical assistance. The role analyzes and supports improvement in closed-loop referral and utilization metrics, aggregates key performance indicators, and advises on opportunities identified through program data. The position researches community and participant needs, monitors network data and trends, understands Contexture products and services, and develops strategies to address client needs, particularly those of CBOs and 2-1-1 stakeholders. The Manager helps stakeholders, participants, and referral networks troubleshoot and design new or modified workflows that incorporate best practices for SDOH products and programs. The role also supports program evaluation, recruitment and engagement of community organizations, participant and network issue resolution, and alignment of technology and product offerings with community priorities. This position is based in Phoenix, Arizona, is restricted to Arizona, and is designated as a virtual office role. The description also notes local work-from-home opportunities and regular statewide travel. Occasional after-hours availability may be required. The role may involve handling sensitive information, including PHI, PII, and financial information, and requires compliance with applicable laws, regulations, organizational policies, and compliance expectations.

Requirements

At least 3 years of healthcare and/or community-based services delivery in a management role, with responsibilities for client engagement, retention and support, process and quality improvement, and workflow development and redesign.
At least 1 year of experience with SDOH.
Bachelor's degree in Management, Business Administration, Social Work, Public Health, or a related field.
Strong understanding of the social determinants of health landscape.
Strong data analysis skills, including collecting, measuring, organizing, and sharing data.
Advanced Excel proficiency, including data manipulation and visualization.
Ability to use data to inform program decisions and process improvement.
Prior management and leadership experience in planning and delivering healthcare and/or community-based services.
Ability and willingness to develop working knowledge of HL7, C-CDA, XDS.b, IHE standards and protocols, and SDOH interoperability.
Ability and willingness to develop working knowledge of healthcare clinical code sets such as LOINC, CPT, ICD, and RxNorm.
Demonstrated ability to lead cross-functional teams in delivering results on complex issues.
Ability to collaborate across community business and service organizations to align clinical, social, and economic strategies.
Experience working with people facing multiple barriers to health, including physical or mental illness, addiction issues, and/or homelessness.
Ability and knowledge to recognize and work with culturally diverse populations.
Experience developing business plans and implementing strategic plans.
Strong technical background and working experience with health information technologies, applications, interfaces, problems, and solutions.
Strong process and workflow analysis and design skills.
Strong written and oral communication skills, including comfort presenting to small and large diverse stakeholder groups.
Strong analytical and organizational skills.
Ability to anticipate problems and take decisive action while considering impacts on participants, their clients, and Contexture.
Ability to prioritize and manage multiple tasks and complete assigned work efficiently and effectively.
Ability to convey a strong presence and professional image.
Ability to work independently and collaboratively while maintaining strong working relationships.

Nice To Haves

Master's degree.
Strong understanding of the capabilities and value of health information technology (HIT), electronic health records (EHR) technology, health information exchange (HIE), and SDOH concepts in meeting the needs of clients and participants.
Proficiency with the Microsoft Office Suite.

Responsibilities

Analyze the quality and meaning of SDOH data.
Prepare participant and stakeholder reports for program evaluation, including program metrics and key performance indicators.
Use data analysis to identify, interpret, and report patterns and trends in SDOH datasets, advising on opportunities for growth, education, and engagement.
Evaluate CBO funding programs when available and promote their utilization by community organizations.
Analyze and support recruitment of new community-based organizations.
Assist the Director, Manager, SDOH, and SDOH participants in measuring organizational and community impact and the value of the System.
Identify complex participant and network issues and help develop corrective actions to advance programs.
Monitor and report adoption and use of the System and identify implementation or operational issues that limit effectiveness.
Serve as liaison for 2-1-1 stakeholders, CBOs, government entities, and other participants.
Monitor, support, and escalate community priorities; maintain understanding of use cases to ensure technology meets user needs.
Help organizations and referral-network participants troubleshoot organizational and inter-organizational workflows, develop and share best practices, and map workflow needs to SDOH program and product capabilities.
Advocate for community priorities and ensure alignment between use cases and product offerings.
Collaborate on stakeholder engagement groups so participant feedback and community perspectives inform program priorities and best practices.
Provide technical content and insight for discussions of business and functional requirements with internal and external stakeholders.
Support technical documentation for SDOH business cases, including functional and interoperability requirements.
Prepare and deliver participant, staff, and community briefings and presentations on business, service delivery, client satisfaction, and financial impacts of SDOH products and programs.
Travel throughout the state to promote SDOH programs, provide technical assistance and training, and facilitate program events.
Assist with implementation of business and operational plans, strategies, and tactics that support effective community use of SDOH products and programs.
Collaborate to achieve departmental financial and performance goals.
Help identify funding or revenue opportunities that could improve adoption and use of SDOH programs and products by CBOs, health plans, and healthcare providers.
Keep informed about local, regional, and state SDOH activities that may affect Contexture's offerings, including industry best practices, financial models, and social risk assessment tools.
Serve as a subject matter expert on SDOH programs and goals, using program data to identify gaps, communicate needs, and inform program direction.
Collaborate across Contexture departments to coordinate participant onboarding, training, education, support, planning, data management, and information exchange needs.
Work with Contexture departments to apply approved tactics and methodologies for effective, nonduplicative support and services.
Perform other related duties as assigned.