Partnerships & Community Manager

Pear VC

2d•$120,000 - $150,000•Remote

About The Position

Endless Commerce is hiring a Partnerships & Community Manager to increase the company’s visibility and build relationships among consumer brand operators. The role works with companies serving the same brands as Endless, including fractional operations agencies and SaaS businesses, and leads referral partnerships. It also represents the company in online communities and in person, helping establish Endless in conversations about operations, EDI, ERPs, inventory and order management, and just-in-time inventory. The manager will build and operate referral programs, maintain partner relationships and records, connect clients with suitable partners, and develop relationships with fractional operations leaders and agencies. The role also includes creating a customer referral program, participating in online communities such as Reddit and Slack groups, and coordinating trade show preparation, attendance, and follow-up. This is a full-time, remote position with moderate business travel, reporting to the CEO.

Requirements

3–10 years of experience in partnerships, community, lifecycle, client services, and/or marketing operations.
Strong interpersonal skills and an ability to remember people and their needs.
Ability to take ownership of relationships and work independently.
Judgment about when to automate and when to use a personal touch.
Organized and process-oriented, with creativity in engaging partners.
Hands-on experience writing emails, building campaigns, and running day-to-day work.

Responsibilities

Build and run a referral program with 3PLs, logistics providers, agencies, supply chain consultants, and SaaS companies that serve Endless’s ideal customer profile.
Maintain regular contact with partners and keep partner records current.
Connect clients with appropriate partners when they need services Endless does not provide, coordinating with sales and operations teams to identify good matches.
Build direct relationships with fractional operations leaders and agencies as partners and as a sales channel.
Develop a customer referral program intended to bring in one new customer for each existing customer.
Participate in Reddit, Slack groups, social media, and other communities where consumer brand operators talk, representing Endless and its executive team.
Work trade shows with the team, including preparation, on-site participation, and follow-up, and determine next steps for new contacts.
Write emails, build campaigns, and manage day-to-day partnership and community activities.