Commercial Manager Jobs

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Senior Middle Market Commercial Relationship Manager

Fifth Third Bank•San Francisco, CA
•$121,900 - $262,100

About The Position

The Senior Middle Market Commercial Relationship Manager is responsible for profitable business development and monitoring the quality of a portfolio of companies with annual gross sales of at least $50 million and generally less than $500 million in a specific geographic area. The role develops trusted advisory relationships with senior company executives, including CEOs, CFOs, and COOs, and leads coordination with One Bank partners to create and implement relationship strategies for large, complex clients and prospects. It uses knowledge of credit, commercial products, and financial statement analysis to offer banking solutions such as loans, treasury management, and capital markets services. The role also solicits client participation in public debt issuance and is expected to participate actively in community activities. Some incumbents may specialize in an industry such as health care. The position is accountable for managing risk in accordance with bank policies and risk appetite, while supporting positive customer and colleague experiences. It independently develops profitable client relationships, coordinates internal partners and client-facing activities, manages portfolios, and evaluates credit exposure. It has no formal supervisory responsibilities but is expected to provide guidance to Commercial RM I and II. Regional and local travel is required.

Requirements

  • Minimum of 10 years of commercial banking experience.
  • Formalized commercial credit training or equivalent credit experience.
  • Strong business acumen, including detailed analysis and review of financial statements and understanding of accounting principles.
  • Thorough knowledge of commercial banking, treasury management, and alternative lending and financing options.
  • Ability to assess client needs, profitability drivers, and corporate and personal life cycles to optimize financial solutions.
  • Strong presentation skills in both large and small group settings and the ability to communicate with impact.
  • Ability to identify and understand business issues, problems, and opportunities and create relevant options to address them and achieve desired outcomes.
  • Ability to explore options for prospective clients, existing buyers, and centers of influence before advocating for a solution.
  • Ability to influence client decisions regarding strategy and product solutions and engage in joint business planning with internal partners and buyers.
  • Ability to determine tasks, resources, and project requirements by breaking work into tasks and defining roles and responsibilities.
  • Ability to identify internal and external relationships that should be initiated or improved to achieve business goals and meet client needs.
  • Strong verbal and written communication skills, particularly in face-to-face negotiations.
  • Proven ability to work in a team-based sales environment.
  • Proficiency in Microsoft Office software.
  • Ability to travel regionally and locally.

Nice To Haves

  • Bachelor’s or master’s degree in business, such as business administration, finance, or accounting, or equivalent work experience.
  • Nine years of relationship account management experience.
  • Underwriting experience.
  • Proven track record of partnering with investment bankers to provide strategic and capital markets advice.
  • Familiarity with prospecting and CRM sales tools.

Responsibilities

  • Independently identify and develop profitable new client relationships by leveraging centers of influence, existing clients, and referral sources.
  • Grow long-term profitable client relationships.
  • Work with assigned internal Fifth Third partners to deepen existing relationships and acquire new high-value prospective relationships.
  • Attend community and industry forums, conferences, and meetings to expand networks and referral sources and stay informed about trends, practices, services, and competition.
  • Work with One Bank partners, including Treasury Management, Capital Markets, and Wealth Management, to analyze clients and prospects and develop tailored relationship strategies.
  • Plan and conduct relationship strategy review meetings with internal business partners and clients’ trusted advisors.
  • Manage customer relationships to maximize opportunities for the bank while accounting for bank risk and customer needs.
  • Meet regularly with customers to strengthen trusted-advisor relationships and ensure their business needs are met.
  • Lead and coordinate client-facing activities, including credit support, treasury management, and capital markets.
  • Use the Bank’s CRM system to track client activity, call reports, and pipeline management, and reinforce its use by assigned partners.
  • Use consultative selling skills, commercial playbook principles, and call reporting plans to enhance the client experience.
  • Analyze financial information and determine questions relevant to evaluating credit requests.
  • Partner with Portfolio Managers and Credit Officers on credit requests and follow portfolio management guidelines.
  • Monitor customer financial performance, condition, and industry trends to assess credit exposure and appropriate pricing.
  • Solicit client participation in public debt issuance.
  • Provide guidance to Commercial RM I and II.
  • Participate actively in community activities.

Benefits

  • Comprehensive benefits designed to support employees’ and their families’ physical, financial, emotional, and social well-being.
  • Eligible to participate in an incentive compensation plan, with payment based on company, line-of-business, and/or individual performance.

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