Senior Associate, Project Manager - Commercial Digital Banking Well-Managed Team

Capital One • McLean, VA

1d • $87,700 - $110,100 • Hybrid

About The Position

The Senior Associate, Project Manager will work on Digital Banking’s Well-Managed Team, partnering with product, technology, design, enterprise, risk, compliance, and data teams to develop, deliver, and sustain the digital banking well-managed agenda. The role uses project, process, and risk management skills to support compliance with regulatory and corporate requirements and to develop and monitor well-managed operations.

The position oversees the project lifecycle for control-related initiatives, develops and manages processes and controls, drives preventive controls, and partners with Risk Management to identify and mitigate risks involving data management and movement systems. It also works with Product Management and Technology to incorporate effective controls into new and existing features, and presents insights and recommendations to management.

The role monitors platform performance and metrics, coordinates monthly business reviews and client and associate feedback, supports compliance and regulatory reporting, and contributes to process optimization, documentation, vendor oversight, control testing, and risk-event management. It identifies control weaknesses, recommends remediation, investigates potential issues, and drives risk-related projects through delivery. This is a hybrid position subject to Capital One’s hybrid policy and required on-site presence at the designated office location.

Requirements

• Bachelor’s degree or military experience.
• At least 3 years of experience in Project Management or Process Management.
• At least 2 years of experience supporting platform governance, compliance activities, or operational controls for internal business platforms.
• At least 2 years of experience in Risk Controls or Auditing.
• At least 2 years of experience working with analytical, data management, or software engineering teams.
• At least 2 years of experience with Google Suite.
• At least 1 year of experience using AI tools such as Claude or Gemini.
• Strong project and process management skills, including identifying end-to-end impacts, creating project plans, and communicating updates.
• Strong communication and partnership skills for managing, informing, and influencing stakeholders across levels.
• Understanding of regulatory and operational risk, process management frameworks, risk and control methodology, and control testing methodology.
• Ability to think strategically while executing with close attention to detail.
• Ability to build relationships, influence across levels and functions, and deliver results through others.
• Ability to use data- and technology-driven solutions to solve complex problems and drive action.

Nice To Haves

• Master’s degree in Business, Economics, Mathematics, Engineering, or an MBA.
• At least 1 year of experience in Strategic Planning.
• At least 3 years of Financial Services industry experience.
• At least 3 years of regulatory compliance or credit experience.
• At least 2 years of Technology Project Delivery experience.
• At least 2 years of experience supporting, partnering with, or interacting with internal business clients.
• At least 1 year of experience using Snowflake or Databricks.
• At least 1 year of Jira experience.
• At least 1 year of experience using SQL or Python.
• Process or Project Management certification, such as Scaled Agile, Lean, PMP, or Six Sigma.
• Experience with organizational agility, consulting, collaboration, and communication.
• Intellectual curiosity, comfort with ambiguity, and a desire to learn and take on new challenges.
• Ability to influence executives, communicate clearly, listen to diverse perspectives, and adapt to different communication styles.
• Action-oriented approach, including willingness to make commitments and trade-offs, remove impediments, and deliver value iteratively.
• Client focus, relationship-building ability, and interest in supporting the growth of others.
• Humility and willingness to learn about new technologies, seek internal solutions before building new ones, and work with diverse teams.
• Ability to coach and mentor others in Ontology and Data Modeling.

Responsibilities

• Oversee the project management lifecycle for control-related initiatives, ensuring timely execution, clear communication, and adherence to quality standards.
• Solve complex problems and advise on new capabilities using subject matter expertise.
• Build, enhance, and manage processes and controls for day-to-day delivery of key functions.
• Drive implementation of preventive controls to reduce risk events and improve operational efficiency.
• Partner with Risk Management to identify, assess, and mitigate risks involving data management and data movement systems.
• Collaborate with Product Management and Technology to integrate controls into the design and development of new and existing features.
• Present insights and recommendations for improvement to influence management.
• Monitor and report digital platform release and business-as-usual metrics to line-of-business heads and other stakeholders.
• Contribute to monitoring digital banking platform, service, and process performance against framework guidelines and established metrics; manage identified improvement opportunities or escalations to closure.
• Establish and review technical, client, and associate performance metrics on a set cadence.
• Author and coordinate the monthly Digital Banking Team business review for stakeholders.
• Co-lead data collection, leadership reporting, and initiative prioritization for digital platform associate and client experience feedback.
• Coordinate compliance, process, risk, and regulatory reporting, including controls, L1–L4 process maps, and risk findings.
• Identify process improvement opportunities and contribute to optimized workflows for platform management and maintenance, fraud, business operations, and cyber/security operations.
• Assist with creating and maintaining documentation, policies, and standards for digital banking platforms, including IT governance, data management, project management, and release management.
• Support compliance management, risk management, regulatory agency matters, and internal controls.
• Assist with vendor performance and portfolio management activities related to the framework.
• Monitor control reporting and conduct investigations to rule out issues, including partner and associate outreach and root-cause research into system or process breakdowns.
• Identify sustainable systemic enhancements that promote automation and ownership.
• Plan and execute required steps for end-to-end testing of controls.
• Assess the operational and design effectiveness of automated, hybrid, and manual controls.
• Create and maintain control-testing support documentation, including BRDs, rationale, and finding or issue reports.
• Identify internal control weaknesses and recommend remediation to strengthen the control environment.
• Act as a Business Lead for risk events by identifying, containing, and remediating issues under the Enterprise Risk Event standard, ensuring customers are made whole in a timely manner.
• Coordinate risk-event fixes with key parties, maintain communication with the Event Management team, and participate in risk mitigation and recovery efforts.
• Drive prioritized risk-related projects, meeting scope, timeline, and deliverable commitments while identifying, mitigating, or escalating risks.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level