Manager, Project Management - Partnerships Ops & Well Managed Team

Capital One • Richmond, VA

5d • Hybrid

About The Position

As a Manager, Project Management on Capital One’s Partnerships Tech and Operations team, you will drive strategy and execute high-priority projects for the company. You will engage with leaders across U.S. Card and supporting lines of business, as well as external partners, to develop and deliver technical and operational outcomes while maintaining high standards of well-managed excellence. This collaborative role spans project, process, and relationship management, with responsibility for delivering work that directly affects the company’s business results.

The role is hybrid, with required onsite presence according to Capital One’s hybrid policy at the designated office location. It is based in the Partnerships business and includes operations support and well-managed oversight across Card Partnerships. The position is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

Requirements

• Bachelor’s degree or military experience.
• At least 4 years of project management experience.
• At least 1 year of relationship management experience.

Nice To Haves

• Master’s degree or MBA.
• 5 or more years of project management experience.
• 2 or more years of relationship management experience.
• PMP, Lean, Agile, or Six Sigma certification.
• Strong communication, problem-solving, and collaboration skills.

Responsibilities

• Build trusted relationships with stakeholders at all levels, champion the client perspective internally and Capital One’s perspective externally, and manage, inform, and influence outcomes.
• Partner cross-functionally to provide strategic and tactical thought partnership that accelerates project and program efforts.
• Influence senior leadership decisions and discussions through compelling presentations and strategic communications.
• Collaborate with stakeholders to prioritize high-value initiatives and ensure effective execution.
• Lead and manage moderate to large complex projects and programs by designing project plans and adapting to changing requirements.
• Manage concurrent tasks in a fast-paced environment, balancing scope, resources, and timelines to deliver projects on time.
• Combine strategic perspective with attention to detail, document work to mitigate risk, and demonstrate personal accountability and autonomy.
• Drive integrated problem-solving across technical, operational, process, and partner-facing areas to address dependencies, clarify ambiguous work, and deliver end-to-end solutions.
• Review processes and intent end-to-end from the perspectives of the business, customers, and stakeholders to deliver well-managed products.
• Advance continual process improvement, horizontal scaling, optimization, and automation opportunities.
• Share learnings across the team and develop data-driven solutions to optimize the customer experience.
• Provide integrated and consistent operations support and well-managed oversight across the Card Partnerships business.
• Demonstrate platform and technology fluency in conversations with internal and external stakeholders.
• Use technology to solve problems and generate solutions and insights, grounding technical specifications and end-to-end solutions in accurate analysis.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager