Manager, Managed Markets & Specialty Ops

Johnson & Johnson•Raritan, NJ

1d•Onsite

About The Position

Johnson & Johnson Health Care Systems Inc. is recruiting a Manager, Managed Markets & Specialty Contract Operations in its Enterprise Contract Management organization in Raritan, New Jersey. The manager oversees Analysts responsible for administering contracts and payments for commercial and Medicare Part D agreements, and ensures Managed Markets Contracts are managed efficiently and compliantly. The role partners with Operating Company Business Leaders, Regional Process Owners, Legal, Sales Management, Compliance, and other internal partners to operationalize rebate strategies for complex customer contracts. The position leads the Managed Markets Contract Operations Team, ensuring rebate agreements are implemented and payments are accurate and timely under contractual terms and company standards. The manager advises on contract administration, rebate analysis and payments, and dispute resolution; translates business strategies into compliant administration; and leads process improvement, compliance, integration, and customer relationship initiatives. The role also supports audits, litigation, testing, monitoring, and inquiries; maintains process documentation; assesses systems and enhancements; uses process metrics; and performs team management, business planning, project management, and associate development responsibilities. The role requires working in Raritan, New Jersey, and up to 10% domestic travel.

Requirements

Bachelor’s degree required; a degree in a business or analytical area is preferred.
At least six years of relevant experience.
Experience working with cross-functional leadership teams.
Strong analytical and organizational skills.
Demonstrated leadership on complex projects.
Proficiency with Microsoft Office, including Excel VLOOKUPs and pivot tables.
Ability to work in Raritan, New Jersey, with up to 10% domestic travel.

Nice To Haves

Progressive business experience in finance, accounting, marketing, government pricing, contracting, or a related area.
People management experience.
Knowledge of contracting and associated business practices.
Experience implementing and monitoring internal controls, and strong audit, compliance, or financial skills.
Familiarity or experience with the Model N system.
Strong interpersonal and interdependent partnering skills to lead and influence management, business partners, and peers to drive results.
Ability to review and synthesize complex data and implement related business processes.

Responsibilities

Advise on strategic and operational matters related to contract administration, including rebate analysis, payments, and resolution of rebate-claim disputes.
Lead and manage the Managed Markets Contract Operations Team.
Ensure successful implementation of rebate agreements and accurate, timely rebate payments in accordance with contract terms and company standards.
Provide input to business units to translate business strategies into compliant contract administration.
Lead cross-company and inter-company process improvement, compliance management and reviews, process integration, and relationships with internal partners and external customers.
Use process metrics to drive business results and demonstrate working knowledge of IT systems and tools used to load and maintain contracts and process claims and adjustments.
Conduct system assessments and work with the Contract Solutions team on system enhancement and upgrade project plans.
Support internal and external audits, dispute resolution, testing and monitoring, litigation, and other inquiries, including communications with major U.S. customers.
Implement and formalize Process Narratives, SOPs, and Work Instructions with U.S. Region partners.
Perform managerial functions including staffing and resource assessments, workload prioritization, strategy discussions, performance management, project management, and business planning.
Motivate and develop associates, promote professional development and career growth, and mentor team members.
Influence contract administration practices and provide insights and leadership on major contracting negotiations and business projects.

Benefits

Company consolidated retirement plan (pension) and 401(k) savings plan, subject to plan terms.
Vacation: 120 hours per calendar year, subject to policy and date of hire.
Sick time: 40 hours per calendar year; provisions differ for employees residing in Colorado or Washington.
Holiday pay, including floating holidays: 13 days per calendar year.
Work, Personal and Family Time: up to 40 hours per calendar year.
Parental Leave: 480 hours within one year of the birth, adoption, or foster care of a child.
Bereavement Leave: 240 hours for an immediate family member and 40 hours for an extended family member per calendar year.
Caregiver Leave: 80 hours in a 52-week rolling period.
Volunteer Leave: 32 hours per calendar year.
Military Spouse Time-Off: 80 hours per calendar year.