Manager, Managed Markets & Specialty Ops
About The Position
Johnson & Johnson Health Care Systems Inc. is recruiting a Manager, Managed Markets & Specialty Contract Operations, within the Enterprise Contract Management organization in Raritan, New Jersey. HCS provides account management and customer support to key healthcare customers, as well as contract management, logistics, and supply chain functions for Johnson & Johnson franchises. The Manager ensures the efficient and compliant administration of Managed Markets contracts and oversees analysts responsible for contract administration and payment functions for commercial and Medicare Part D agreements. The role partners with business leaders and internal stakeholders to operationalize rebate strategies associated with complex customer contracts. It also leads the team, drives process improvement and compliance, supports audits and dispute resolution, and develops team members.
Requirements
- Bachelor’s degree; a degree in a business or analytical area is preferred.
- At least six years of relevant experience.
- Experience working with cross-functional leadership teams.
- Strong analytical and organizational skills.
- Proven leadership on complex projects.
- Proficiency with MS Office, including Excel VLOOKUPs and pivot tables.
- Ability to work in Raritan, New Jersey, and travel domestically up to 10%.
Nice To Haves
- Progressive business experience in finance, accounting, marketing, government pricing, contracting, or a related area.
- People management experience.
- Knowledge of contracting and associated business practices.
- Experience implementing and monitoring internal controls, and strong audit, compliance, or financial skills.
- Familiarity or experience with the Model N system.
- Strong interpersonal and partnering skills to lead and influence management, business partners, and peers.
- Ability to review and synthesize complex data and implement related business processes.
Responsibilities
- Advise on strategic and operational issues and requirements related to contract administration, rebate analysis and payments, and resolution of rebate-claim disputes.
- Lead and manage the Managed Markets Contract Operations Team.
- Ensure successful implementation of rebate agreements.
- Ensure rebate payments are accurate and timely and comply with contractual terms and JJHCS standards.
- Provide input to business units to translate business strategies into compliant contract administration.
- Lead cross-company and inter-company process improvement, compliance management and reviews, process integration, and relationships with internal partners and external customers.
- Use process metrics to drive business results and maintain working knowledge of systems and tools used to load and maintain contracts and process claims and adjustments.
- Conduct system assessments and collaborate with the Contract Solutions team on system enhancement and upgrade plans.
- Support internal and external audits, dispute resolution, testing and monitoring, litigation, and other inquiries; communicate with major US customers.
- Implement and formalize Process Narratives, SOPs, and Work Instructions with US Region partners.
- Perform managerial functions including staffing and resource assessments, workload prioritization, strategy discussions, performance management, project management, and business planning.
- Develop and mentor associates, promote professional development and career growth, and support a diverse team in meeting its accountabilities.
- Influence contract administration practices and provide insights and leadership on major contracting negotiations and business projects.
Benefits
- Consolidated retirement plan (pension) and 401(k) savings plan, subject to plan terms.
- Vacation: 120 hours per calendar year, subject to policy and hire date.
- Sick time: 40 hours per calendar year, with different amounts for employees residing in Colorado or Washington.
- Holiday pay, including floating holidays: 13 days per calendar year.
- Work, Personal and Family Time: up to 40 hours per calendar year.
- Parental Leave: 480 hours within one year of a child’s birth, adoption, or foster-care placement.
- Bereavement Leave: 240 hours for an immediate family member and 40 hours for an extended family member per calendar year.
- Caregiver Leave: 80 hours in a rolling 52-week period.
- Volunteer Leave: 32 hours per calendar year.
- Military Spouse Time-Off: 80 hours per calendar year.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
