Digital Business Relationship Manager for Commercial Engines (Onsite)

RTX•East Hartford, CT

4d•$157,200 - $298,800•Onsite

About The Position

The Digital Business Relationship Manager for Commercial Engines is part of Pratt & Whitney’s Digital Technology team and is based onsite at the company’s facilities in East Hartford, Connecticut. The role serves as a strategic partner to Commercial Engines leadership, aligning digital strategies and solutions with program, operational, financial, and customer objectives. It develops an understanding of processes and opportunities across engineering, fleet management, MRO, supply chain, and customer programs, and helps create technology roadmaps that support business priorities. The position manages the Digital Technology intake, prioritization, and portfolio processes for Commercial Engines, covering areas such as workplace technology, engineering tools, cloud applications, analytics platforms, and operational systems. It coordinates with PMO, engineering, architecture, cybersecurity, workplace services, and application teams to scope and deliver initiatives, with clear governance and communication about status, risks, dependencies, and value. The role also oversees service quality and performance, addresses recurring service issues, encourages adoption and standardization of digital workplace capabilities, and tracks the business value of technology investments. It builds relationships across Commercial Engines and Digital Technology, translates business needs into technology requirements, facilitates cross-functional problem-solving, and communicates technology impacts in business terms.

Requirements

Bachelor’s degree in Information Technology, Business, Engineering, or a related field and 12 or more years of applicable work experience, including 5 or more years in IT business partnership, product ownership, digital transformation, or portfolio management; or an advanced degree in one of those fields and 10 or more years of applicable work experience, including 5 or more years in one of those roles.
Strong understanding of digital workplace technologies, enterprise platforms, data analytics, and IT service delivery models, including Agile, Waterfall, and hybrid approaches.
Proven ability to manage large or complex portfolios with multiple stakeholder groups.
Exceptional communication, facilitation, and relationship-building skills.
Ability to influence and drive outcomes in a matrixed environment.
Must be a U.S. Citizen or U.S. Person and authorized to work in the U.S. without current or future company immigration sponsorship.

Nice To Haves

Experience in aerospace, engineering organizations, manufacturing, or large enterprise operations.
BRM certification such as BRMP or CBRM, or ITIL Foundation.
Understanding of value management, capability modeling, and service management practices.
Experience with Planview Planning and Work Portfolio management.

Responsibilities

Serve as a strategic partner to Commercial Engines leadership and align digital strategies and solutions with business objectives.
Understand Commercial Engines processes, pain points, and opportunities across engineering, fleet management, MRO, supply chain, and customer programs.
Identify digital capabilities that support business priorities, including margin expansion, material allocation optimization, cost reduction, turnaround-time optimization, and digital product enablement.
Facilitate long-range planning and co-develop technology roadmaps.
Manage Digital Technology intake and prioritization for the Commercial Engines portfolio.
Oversee a portfolio spanning workplace technology, engineering tools, cloud applications, analytics platforms, and operational systems.
Partner with PMO, engineering, architecture, cybersecurity, workplace services, and application teams to scope, execute, and deliver initiatives.
Provide visibility into portfolio status, risks, dependencies, and value outcomes through governance and communication.
Ensure Digital Technology services supporting Commercial Engines meet quality and performance expectations.
Monitor service levels and work with operational teams to resolve chronic issues and recurring pain points.
Promote adoption of digital workplace capabilities and identify opportunities to standardize tools.
Track and communicate technology investment value, including ROI, process improvement, and business impact.
Build collaborative partnerships with executives, program managers, engineers, customer support teams, operations, and Digital Technology groups.
Translate business needs into technology requirements and explain technology impacts in business terms.
Lead cross-functional problem-solving sessions to align stakeholders and resolve competing priorities.
Maintain transparent communication between Commercial Engines and Digital Technology stakeholders.