Business Process Manager - Commercial Digital Transformation

ABB•Cary, NC

7d•Hybrid

About The Position

The Business Process Manager is responsible for analyzing, managing, and improving global, integrated end-to-end business processes for the ELDS US Business Line in North America. The role guides the Business Process Owner and Information Systems team in implementing business process application solutions and works closely with process stakeholders. The position leads, coaches, and develops the commercial and engineering business process management organization across ELDS North American sites and related operations. It defines strategies for end-to-end business processes and application solutions, primarily in Commercial and Engineering system domains, in collaboration with business owners. The role also connects business process requirements with the technical Information Systems perspective and serves as the senior escalation point for cross-functional commercial process and systems issues. The Business Process Manager collaborates with upstream and downstream process owners and other users of shared applications. Responsibilities include documenting plans, implementing and communicating actions, monitoring progress, and coordinating continuous process improvement. The work model is hybrid.

Requirements

Bachelor's degree in Engineering, Information Systems, or a related field.
10+ years of progressive experience in commercial operations, business process management, operational excellence, and digital transformation.
6+ years of leadership experience with managers, project teams, or cross-functional organizations.
Demonstrated track record leading multi-site transformation, process standardization, change management, and portfolio execution.
Working knowledge of SAP ECC and S/4 ERP environments.
Already have work authorization permitting employment with ABB in the United States.

Nice To Haves

Working knowledge of SAP ECC and S/4HANA, specifically SD and MM modules.
5 years of experience in ecommerce or digitalization tool activities.
Working knowledge of ecommerce and product configurator systems, preferably Rulestream platforms.
Experience with Salesforce CRM systems.
Experience with PLM (Product Lifecycle Management) software, specifically Windchill PTC.
Experience with discrete manufacturing environments, preferably NEMA low- and medium-voltage switchgear and motor control centers.
Practical experience operationalizing and implementing AI solutions in commercial applications.

Responsibilities

Lead, coach, and develop the commercial and engineering business process management organization across ELDS North American sites and related operations.
Define vision and strategies for business-related end-to-end processes and application solutions, primarily in Commercial and Engineering system domains, in collaboration with business owners.
Facilitate integration of business process requirements with the technical Information Systems view.
Serve as the senior escalation point for cross-functional commercial process and systems issues, ensuring rapid resolution and clear decision paths.
Work with upstream and downstream process owners and other processes using the same application to support effective collaboration.
Define and document plans, implement and communicate actions, supervise and control progress, and coordinate continuous process improvement.
Guide the Business Process Owner and IS team in implementing business process application solutions.
Work closely with process stakeholders.

Benefits

Choice between two medical plan options: a PPO Copay Plan or a High Deductible Health Plan with a Health Savings Account.
Choice between Core and Core Plus dental plans.
Vision benefit.
Company-paid life insurance (2X base pay).
Company-paid AD&D (1X base pay).
Voluntary life and AD&D coverage, employee-paid up to plan maximums.
Company-paid short-term disability for up to 26 weeks.
Company-paid long-term disability at 60% of pay, with an option to buy up to 66 2/3% of pay.
Employee-paid supplemental benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
Paid parental leave.
Employee Assistance Program.
Health Advocate support for mental and behavioral health, general health navigation, virtual health, and infertility/adoption.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
11 paid holidays.
Vacation based on years of service for hourly and non-exempt positions; salaried exempt positions receive vacation under a permissive time away policy.