Business Process Transformation Manager

Guidehouse•Dc, DC

About The Position

Guidehouse is seeking a Managing Consultant to lead and support business process improvement, reengineering, modernization, and transformation initiatives and studies for a federal law enforcement client. The role focuses on improving efficiency and effectiveness across financial, operational, staffing, and support functions. It involves gathering, analyzing, and synthesizing quantitative and qualitative data to identify opportunities for process redesign, automation, technology-enabled improvements, and financial recommendations. The position facilitates engagements with stakeholders and leadership to define goals, objectives, requirements, and outcomes. It includes conducting interviews, surveys, workshops, and focus groups; analyzing information; and delivering recommendations and executive-ready findings. The manager also develops client deliverables, supports end users through issue identification and root-cause analysis, builds consultative client relationships, and provides mentorship and guidance to junior consultants. The role may also contribute to internal communities of practice, business development, and proposal efforts.

Requirements

Bachelor's degree.
Seven or more years of professional experience in business process improvement, reengineering, modernization, or transformation.
Experience working with executive (C-suite) and/or senior leadership (SES, GS-15) clients and developing executive-ready reports and briefings.
Strong written and verbal communication skills.
Ability to obtain and maintain a CBP Public Trust; approved adjudication must be obtained before onboarding with Guidehouse.

Nice To Haves

Active CBP Public Trust or suitability.
Active and maintained CBP Public Trust or active and maintained Top Secret federal or DoD security clearance.
Understanding of the CBP operating environment.
Experience assessing complex business processes and performance across financial, workforce, or operational functions.

Responsibilities

Lead and support multidisciplinary consulting engagements for business process improvement, reengineering, modernization, and transformation initiatives for a federal law enforcement client.
Conduct information-gathering activities with senior federal clients, including interviews, workshops, focus groups, and working sessions.
Collect and interpret qualitative and quantitative data to inform client decisions, develop reports, and present findings and recommendations.
Synthesize information, learn new skills, consider a range of solutions, and lead client-facing discussions and meetings.
Contribute to process improvement efforts across the organization to enhance efficiency and effectiveness.
Develop client deliverables, including gap analyses, findings and recommendations reports, requirements documents, process flows, strategic plans, and knowledge management documentation.
Provide customer-focused end-user support by identifying issues, conducting root-cause analysis, and helping troubleshoot solutions.
Deliver high-quality client service in dynamic environments while balancing competing priorities and deadlines.
Develop trusted, consultative relationships with clients at multiple levels.
Mentor, provide feedback to, and guide junior consultants.
Support team culture through collaboration, knowledge-sharing, and inclusive engagement practices.
Contribute to internal initiatives such as communities of practice, business development, and proposal efforts.