Senior Process Manager, Process Transformation

Capital One • Richmond, VA

1d • $149,000 - $187,100 • Hybrid

About The Position

The Commercial Bank’s Process Transformation team is seeking a Senior Manager to lead high-impact strategic transformation initiatives and manage a team of process improvement professionals. This role bridges executive strategy and tactical execution, using advanced process methodologies to improve efficiency, mitigate risk, and enhance client experiences. The position serves as a strategic advisor to senior leadership and a people manager focused on coaching and developing talent.

The role is designated as hybrid, subject to Capital One’s hybrid policy and required on-site presence at the designated office location. It is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. The listed full-time annual salary ranges vary by location: Charlotte, NC, $149,000–$170,000; McLean, VA, $163,900–$187,100; Plano, TX, $149,000–$170,000; and Richmond, VA, $149,000–$170,000. Candidates working elsewhere are subject to the pay range for that location.

Capital One will not sponsor a new applicant for employment authorization or provide immigration-related support for this position. The role is expected to accept applications for a minimum of five business days.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 5 years of experience in process improvement, business transformation, or management consulting.
• At least 5 years of experience managing projects and deliverables.
• At least 4 years of direct people management experience.
• Prosci or equivalent Change Management certification.
• Strong strategic mindset and ability to turn complex organizational challenges into operational vision and actionable roadmaps.
• Ability to build, guide, and empower high-performing teams.
• Exceptional executive presence and communication, negotiation, and influence skills across leadership levels.
• Mastery of process optimization methodologies and ability to adapt them for agile, highly regulated environments.
• Ability to manage complex cross-functional relationships across technology, risk, operations, and business lines.

Nice To Haves

• Bachelor’s degree or military experience.
• Six Sigma, Lean, Change Management, or Agile certification.
• 6+ years of experience leading enterprise-level process transformation programs in financial services.
• 3+ years of experience with data mining and analytical software such as Minitab, Tableau, SQL, R, or Snowflake.
• 6+ years of experience with Google Suite (Sheets, Slides, Docs) or Microsoft Office (Outlook, Excel, Word).
• 2+ years of experience implementing AI-driven automation, large language models (LLMs), or digital transformation solutions within an enterprise environment.

Responsibilities

• Lead transformation teams from initial scoping through implementation and handoff, balancing structure with creativity to deliver meaningful, sustainable change.
• Direct, mentor, and develop Process Associates and Managers, fostering continuous improvement, accountability, and professional growth.
• Evaluate and leverage emerging technologies, advanced analytics, and AI-driven automation to modernize workflows, redesign future-state processes, and accelerate transformation.
• Identify opportunities to incorporate AI-assisted workflows and generative AI tools to make process management faster, more automated, and audit-ready.
• Partner with executive leadership to define, prioritize, and execute a portfolio of transformation initiatives aligned with organizational goals.
• Oversee complex, cross-functional, end-to-end process redesigns using Lean, Six Sigma, and design thinking frameworks.
• Deliver data-driven presentations, business cases, and strategic roadmaps to C-suite and executive stakeholders to influence decisions and secure support.
• Lead change management strategies to support adoption and long-term sustainability of transformed processes across the enterprise.
• Establish performance metrics, KPIs, and governance models to track, evaluate, and report the business impact of transformation portfolios.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED