Digital Business Relationship Manager for Commercial Engines (Onsite)

RTX•East Hartford, CT

4d•Onsite

About The Position

Pratt & Whitney’s Digital Technology team is hiring a Digital Business Relationship Manager to serve as a strategic partner to Commercial Engines leadership. The role aligns digital strategies and solutions with program, operational, financial, and customer objectives, while developing a strong understanding of business processes and identifying digital capabilities that advance priorities such as cost reduction, margin expansion, material allocation, turnaround-time optimization, and digital product enablement. The position manages Digital Technology intake, prioritization, and a broad portfolio that includes workplace technology, engineering tools, cloud applications, analytics platforms, and operational systems. It coordinates with PMO, engineering, architecture, cybersecurity, workplace services, and application teams to scope, execute, and deliver initiatives. The manager also oversees service quality and performance, encourages adoption and standardization of digital workplace capabilities, and tracks the value and business impact of technology investments. The role builds partnerships across Commercial Engines and Digital Technology, translates business needs into technology requirements, leads cross-functional problem-solving, and maintains clear communication among stakeholders. It is based onsite at Pratt & Whitney facilities in East Hartford, Connecticut. Relocation is eligible.

Requirements

Bachelor’s degree in Information Technology, Business, Engineering, or a related field and 12 or more years of applicable work experience, including 5 or more years in IT business partnership, product ownership, digital transformation, or portfolio management; or an advanced degree in one of these fields and 10 or more years of applicable experience, including 5 or more years in one of those roles.
Strong understanding of digital workplace technologies, enterprise platforms, data analytics, and IT service delivery models, including Agile, Waterfall, and hybrid approaches.
Proven ability to manage large or complex portfolios involving multiple stakeholder groups.
Exceptional communication, facilitation, and relationship-building skills.
Ability to influence and drive outcomes in a matrixed environment.
Must be a U.S. Citizen or U.S. Person and authorized to work in the United States without current or future company immigration sponsorship.

Nice To Haves

Experience in aerospace, engineering organizations, manufacturing, or large enterprise operations.
BRM certification such as BRMP or CBRM, or ITIL Foundation.
Understanding of value management, capability modeling, and service management practices.
Experience with Planview Planning and Work Portfolio management.

Responsibilities

Serve as a strategic partner to Commercial Engines leadership and align digital strategies and solutions with business objectives.
Develop an understanding of Commercial Engines processes, pain points, and opportunities across engineering, fleet management, MRO, supply chain, and customer programs.
Identify digital capabilities that advance business priorities, including margin expansion, material allocation optimization, cost reduction, turnaround-time optimization, and digital product enablement.
Facilitate long-range planning discussions and co-develop technology roadmaps.
Manage Digital Technology intake and prioritization for the Commercial Engines portfolio.
Oversee a portfolio spanning workplace technology, engineering tools, cloud applications, analytics platforms, and operational systems.
Coordinate with PMO, engineering, architecture, cybersecurity, workplace services, and application teams to scope, execute, and deliver initiatives.
Provide visibility into portfolio status, risks, dependencies, and value outcomes through governance and communication.
Ensure Digital Technology services meet quality and performance expectations; monitor service levels and work with operational teams to resolve recurring issues.
Promote adoption of digital workplace capabilities and identify opportunities to standardize tools.
Track and communicate technology investment value, including ROI, process improvement, and business impact.
Build partnerships with executives, program managers, engineers, customer support teams, operations, and Digital Technology groups.
Translate business needs into technology requirements and explain technology impacts in business terms.
Lead cross-functional problem-solving sessions to align stakeholders and resolve competing priorities.
Maintain transparent communication between Commercial Engines and Digital Technology stakeholders.