Product Manager – Customer Portals/e-commerce

Concord USA • King of Prussia, PA

2d • $65 - $85 • Hybrid

About The Position

Concord is seeking a senior Commercial Applications Product Manager for an environmental services client's commercial technology area, which includes Salesforce. The role owns customer-facing applications, especially external customer portals and customer-interaction tools that customers use to do business with the company. It involves working directly with customers and internal commercial teams, coordinating with technical and commercial applications teams, and supporting delivery and adoption of customer-facing tools.

Requirements

• 10+ years of senior-level product management or product ownership experience.
• Proven experience owning or managing customer-facing applications, particularly external customer portals.
• Background in customer portals, e-commerce, or customer self-service applications.
• Comfort working directly with external customers, not only internal stakeholders.
• Experience translating customer feedback into product requirements and delivered features.
• Ability to work on-site in King of Prussia, Pennsylvania, at least 3 days per week.
• Must be authorized to work in the United States without sponsorship.
• Must be located in the Philadelphia metropolitan area.

Nice To Haves

• Exposure to Salesforce or other commercial/CRM platforms.

Responsibilities

• Own the product roadmap and backlog for customer-facing commercial applications, focusing on external customer portals and self-service tools.
• Work directly with customers to understand needs, gather feedback, and validate priorities and new capabilities.
• Translate customer and business needs into requirements, user stories, and acceptance criteria, and partner with technical teams through delivery.
• Coordinate with the broader commercial applications team, including Salesforce, so customer-facing tools and internal systems work together.
• Track and report initiative status, keep stakeholders informed, and flag risks early.
• Drive adoption of customer-facing tools and measure how well they serve customers.

Benefits

• Health, dental, and vision insurance.
• Employer contributions to Health Savings Accounts for employees enrolled in High Deductible Health Plans.
• Flexible Spending Accounts for healthcare and dependent care expenses, plus a Lifestyle Spending Account for wellness and personal development.
• Employer-paid short-term disability coverage for up to 12 weeks and long-term disability coverage.
• Employer-provided life and AD&D insurance, with options for additional voluntary coverage.
• Employee Assistance Program supporting legal, financial, and personal challenges.
• 401(k) retirement savings with a 1% employer match.
• Career growth opportunities, including pathways for advancement and skill development.
• Regular team-building events and company-sponsored activities.

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed