Product Manager – Customer Portals/e-commerce

Concord USA • King of Prussia, PA

1d • Hybrid

About The Position

Concord is seeking a senior Commercial Applications Product Manager to own customer-facing applications within an environmental services client’s commercial technology area, which also includes Salesforce. The role focuses on external customer portals and customer-interaction tools that customers use to do business with the company. It involves working directly with customers and internal commercial teams to shape and deliver useful capabilities.

The position is hybrid in King of Prussia, Pennsylvania, with on-site work required at least three days per week. Candidates must live in the Philadelphia metropolitan area and be authorized to work in the United States without sponsorship. The role is a contract of 12+ months. Compensation is $65–$75 per hour W-2 or $75–$85 per hour C2C, determined based on relevant experience, skills, and qualifications.

Requirements

• At least 10 years of senior-level product management or product ownership experience.
• Proven experience owning or managing customer-facing applications, particularly external customer portals.
• Background in customer portals, e-commerce, or customer self-service applications.
• Comfort working directly with external customers, not only internal stakeholders.
• Experience translating customer feedback into product requirements and delivered features.
• Ability to work on-site in King of Prussia, Pennsylvania, at least three days per week.
• Must be located in the Philadelphia metropolitan area.
• Must be authorized to work in the United States without sponsorship.

Nice To Haves

• Exposure to Salesforce or other commercial/CRM platforms.

Responsibilities

• Own the product roadmap and backlog for customer-facing commercial applications, especially external customer portals and self-service tools.
• Work directly with customers to understand needs, gather feedback, and validate priorities and new capabilities.
• Translate customer and business needs into requirements, user stories, and acceptance criteria, and partner with technical teams through delivery.
• Coordinate with the broader commercial applications team, including Salesforce, to ensure customer-facing tools work with internal systems.
• Track and report initiative status, keep stakeholders informed, and flag risks early.
• Drive adoption of customer-facing tools and measure how well they serve customers.

Benefits

• Health, dental, and vision insurance.
• Employer contributions to health savings accounts for employees enrolled in High Deductible Health Plans.
• Flexible Spending Accounts for healthcare and dependent care expenses, plus a Lifestyle Spending Account for wellness and personal development.
• Employer-paid short-term disability insurance (up to 12 weeks) and long-term disability coverage.
• Employer-provided life and AD&D insurance, with options for additional voluntary coverage.
• Employee Assistance Program supporting legal, financial, and personal challenges.
• 401(k) retirement savings plan with a 1% employer match.
• Career growth opportunities, including advancement pathways and skill development.
• Regular team-building events and company-sponsored activities.

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed