E-Commerce Manager

JYP America • Los Angeles, CA

2d • $100,000 - $120,000

About The Position

JYP America, the U.S. subsidiary of JYP Entertainment, supports the company’s U.S. operations and works with teams across artist management, marketing, production, and business functions. The E-Commerce Manager oversees online store operations and supports U.S. sales planning. The role manages product launches, promotions, orders, and inventory coordination, and uses sales and profitability data to improve performance. This position reports directly to the CEO.

Requirements

• Bilingual proficiency in Korean and English.
• At least 5 years of experience operating an online store or e-commerce sales channel.
• Strong understanding of product setup, order processing, inventory synchronization, and promotions.
• Ability to analyze sales data and project profitability, and translate findings into actionable recommendations.
• Proficiency in Excel or similar tools for managing product, order, and sales data.
• Attention to detail and ability to manage multiple launch schedules and operational changes.
• Effective communication, organizational, and problem-solving skills, with the ability to work across multiple teams.

Nice To Haves

• Experience managing artist merchandise sales, including limited releases and preorders, for U.S. or global audiences.

Responsibilities

• Manage day-to-day e-commerce operations, including accurate product information, timely launches, and a consistent customer experience.
• Develop and execute online sales schedules for merchandise, limited releases, preorders, and tour and pop-up initiatives.
• Analyze sales trends, product performance, and project profitability to recommend sales plans and promotional opportunities.
• Manage promotional execution, including discounts, purchase limits, and customer benefits.
• Assess inventory availability across sales channels and coordinate allocation and fulfillment needs with merchandise and logistics teams.
• Resolve order and inventory issues and implement improvements to reduce recurring problems.
• Oversee storefront updates and customer-facing sales and shipping communications in partnership with Customer Service.
• Prepare performance reports and recommend actions to improve sales results and operational efficiency.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) company match
• Paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed