E-Commerce Operations Manager

AVIAT US INC• US,

About The Position

The E-Commerce Operations Manager is responsible for the day-to-day management, optimization, and continuous improvement of Aviat Networks’ global e-commerce platform and customer experience. The role owns the online store operationally and works with cross-functional teams—including Marketing, IT, Product Lifecycle Management (PLM), Supply Chain, Logistics, Procurement, Finance, and Tax—to support a seamless customer journey from product discovery through order fulfillment. The manager oversees website functionality and content, new product introductions, platform enhancements, and customer experience initiatives. They monitor and analyze operational and customer data, track key performance indicators, identify improvement opportunities, and lead corrective actions to support business growth. As the platform subject matter expert and administration owner, the manager collaborates with internal and external stakeholders to implement capabilities, optimize performance, resolve issues, and align platform operations with business objectives. The position calls for analytical and technical aptitude, project management skills, and a customer-first approach to delivering an efficient, scalable e-commerce experience across global markets.

Requirements

At least 2 years of experience in e-commerce operations, digital commerce platforms, or operations management.
Bachelor’s degree in Business Administration, Computer Science, Engineering, or Digital Marketing, or equivalent experience.
Strong analytical and data management skills, including advanced Excel proficiency and the ability to translate data into actionable insights.
Knowledge of e-commerce platforms, website architecture, software development life cycle (SDLC), and project management methodologies.
Experience with customer experience optimization, personalization, segmentation, and user journey mapping.
Understanding of SEO best practices and website design principles.
Proficiency in HTML/HTML5.
Strong organizational skills, exceptional attention to detail, and a process-oriented mindset.
Ability to manage multiple priorities and projects in a fast-paced, evolving business environment.
Self-starter with an entrepreneurial mindset and ability to work independently while driving results.
Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
Demonstrated ability to solve business problems through data analysis, research, and critical thinking.
Excellent communication and relationship-building skills, including the ability to collaborate cross-functionally, influence stakeholders, and foster a positive team environment.

Nice To Haves

Experience with Adobe Commerce/Magento is preferred.
Multinational experience is preferred.
Domestic and/or international e-commerce experience is strongly preferred.
Experience with Oracle E-Business Suite is a plus.

Responsibilities

Work with cross-functional teams across the organization to reduce friction and improve customer experience, including teams in Material Planning, Procurement, Logistics, PLM, Marketing, IT, Tax, and Finance.
Own and manage the customer journey, including day-to-day store operation, maintenance, optimization, and process improvement.
Manage the New Product Introduction process for the e-commerce channel.
Conduct User Acceptance Testing and quality control for new feature deployments, and schedule releases in alignment with business objectives.
Keep the Aviat Store on track with its Operational Roadmap and lead operational efficiency initiatives to support year-over-year growth.
Track, manage, and analyze operational and customer experience KPIs, and lead corrective actions.
Manage content and content experience across global sites, defining and following SEO best practices and content strategy.
Work with PLM and Marketing to use web analytics and SEO for management reporting, decision-making, forecasting support, and recommendations for customer experience and website improvements.
Manage and configure websites and user roles to align with business and consumer needs.
Work with external partners and internal developers to deploy upgrades, reduce problems, and improve website performance.
Proactively identify and fix website issues and bugs, perform root cause analysis, and work cross-functionally to resolve issues at their source.
Analyze potential marketplace extension compatibility and work with technical and business stakeholders to implement store features and capabilities as the subject matter expert and platform administration owner.
Manage live chat tickets and create and optimize chatbot customer flows to maximize conversion and enhance customer experience.
Monitor daily data flows between the front end, order management, and internal systems, and work with appropriate partners to resolve discrepancies and issues.