Claims Manager Jobs

About The Position

Requirements

• At least 8 years of claims experience, including at least 3 years supervising a team of leads.
• Strong command of commercial auto or rental vehicle claims, including bodily injury, auto physical damage, and litigation.
• Demonstrated results in performance management, quality, and financial outcomes.
• Excellent client-facing, written, and analytical skills, with comfort using data and dashboards.
• Bachelor’s degree required.
• Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license.
• Willingness to obtain any additional required licenses within 60 days, including state testing.

Nice To Haves

• AIC, CPCU, juris doctor, or similar credential.

Responsibilities

• Lead, coach, and develop Team Leads and adjusters through regular one-on-ones, goal setting, and performance reviews.
• Own team results for cycle time, severity, reserve accuracy, litigation rate, and file quality.
• Approve reserves and settlements within authority and escalate larger exposures with a clear recommendation.
• Manage hiring, onboarding, staffing levels, workload balance, and succession planning.
• Run weekly and monthly business reviews and report results, risks, and actions to the VP.
• Serve as a day-to-day contact for carriers, clients, and program managers, and respond to audits and corrective action requests.
• Ensure claims handling follows client instructions, regulations, and internal SOPs; run quality assurance and coaching programs.
• Review aging inventory, high-exposure files, and litigation with leads and drive action plans.
• Partner with Legal, SIU, Finance, Training, and Product teams on process, technology, and cost improvements.
• Manage vendors, panel counsel, and the team's budget and expense targets.

Benefits

• Generous health-insurance package with nationwide coverage.
• Vision insurance.
• Dental insurance.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy.
• Generous family leave policy after 8 months of continuous work.
• 100% remote, home-based work arrangement.
• Apple laptop, large second monitor, and other quality-of-life equipment.