Construction Defect Claims Manager
About The Position
Seeking a highly experienced and motivated Construction Defect Claims Manager to lead a dynamic team in managing complex construction defect claims. This fully remote position offers an opportunity to contribute to the success of a growing organization. The ideal candidate has extensive expertise in general liability claims, a proven track record managing construction defect claims, and strong leadership skills to guide a team of claims professionals. The role leads and mentors claims professionals, oversees complex and high-exposure claims and litigation, and improves claim-handling operations. The manager also collaborates with the Director of Casualty Claims on staffing, hiring, and operational strategies, and participates in cross-functional initiatives.
Requirements
- High school diploma or equivalent required.
- At least 10 years of general liability claims handling experience, including significant construction defect claims experience.
- At least 5 years of supervisory or claims management experience.
- Proven expertise managing complex claims, evaluating coverage and liability issues, and overseeing litigation.
- Strong leadership skills and the ability to mentor and develop claims professionals.
- Experience working with general contractors, subcontractors, homeowners’ associations, and residential communities.
- Familiarity with jurisdictions nationwide, with a focus on Florida, Texas, California, Oregon, South Carolina, and Arizona.
- Home state adjuster license required.
- Ability to work effectively in a collaborative, fast-paced, and less structured environment.
Nice To Haves
- College degree preferred.
- Florida adjuster license preferred.
Responsibilities
- Lead and manage a team of construction defect claims professionals, ensuring high-quality claim handling, adequate reserves, and timely resolution.
- Develop and mentor team members through coaching and guidance to enhance technical skills and independent judgment.
- Oversee complex claims, including investigation, coverage analysis, liability evaluation, and resolution strategies within delegated authority.
- Monitor claim inventory, litigation metrics, and reserve adequacy to identify trends and recommend improvements.
- Implement and oversee claim-handling procedures, workflows, and technical training to improve operational outcomes.
- Conduct performance evaluations, set clear expectations, and hold team members accountable for claim quality and productivity.
- Collaborate with the Director of Casualty Claims on staffing needs, hiring decisions, and operational strategies.
- Serve as a technical escalation point for high-exposure claims and provide recommendations for resolution.
- Oversee litigation management, including defense strategy, counsel performance, and litigation budgets.
- Participate in cross-functional projects and initiatives to support organizational priorities.
Benefits
- Competitive benefits package
- 401(k)
- Paid time off
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
