Claims Consultant (Construction Defect)

CNA Insurance • Downers Grove, IL

3d • $72,000 - $145,000 • Hybrid

About The Position

The Claims Consultant (Construction Defect) is an individual-contributor role with a large degree of autonomy under general direction and within broad authority limits. The position manages complex, high-exposure commercial claims nationwide across multiple lines of business, coordinating investigation and resolution under occurrence-based general liability policies and claims-made errors and omissions policies. Work follows company protocols and quality and customer service standards, and includes regular communication with customers and insureds. The role may be dedicated to specific accounts. The position offers a flexible hybrid work schedule and is available in any location near a CNA office.

Requirements

• Bachelor's degree or equivalent experience.
• Typically at least eight years of relevant experience, preferably in a legal or claim-handling environment.
• Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
• Advanced technical and product-specific expertise, claims resolution skills, and knowledge of insurance and claims principles, practices, and procedures.
• Strong communication, negotiation, and presentation skills, with the ability to interact effectively with internal and external business partners at all levels.
• Advanced analytical and problem-solving skills, including the ability to manage and prioritize multiple projects.
• Ability to handle ambiguous situations and issues and creatively resolve unique, challenging business problems.
• Knowledge of Microsoft Office Suite and other business-related software.
• Ability to adapt to change and value diverse opinions and ideas.
• Ability to evaluate claims using cost-benefit analysis.
• Ability to comprehend complex claim facts and issues and present claim analyses to business partners and management, including through presentations and internal reports.
• Ability to implement strategies with a proactive, long-term view of business goals and objectives.

Nice To Haves

• Professional designations, such as CPCU.

Responsibilities

• Manage highly complex claim investigations, including coverage issues, liability, compensability, and damages; determine whether major claims should be settled or litigated and implement appropriate resolution strategies.
• Manage loss costs and claim expenses effectively.
• Manage investigative activities and litigation on major claims, including timely posting of appropriate reserves.
• Coordinate discovery and litigation strategy with staff counsel or panel attorneys.
• Negotiate complex settlement packages and authorize payments within the scope of authority, pursuing cost-effective settlements and timely disbursements.
• Coordinate third-party recovery with the subrogation and salvage unit.
• Recommend claims processes and resolution strategies to management.
• Analyze claims activity and prepare and present reports to management, internal business partners, and clients.
• Work with attorneys, account representatives, agents, doctors, and insureds on the handling or disposition of complex claims.
• Stay current on state and territory regulations and issues, industry activity, and trends; may participate in industry trade groups.
• Provide guidance and assistance to less experienced claims staff and other functional areas.
• Enter data accurately to reflect claim circumstances and other information important to business outcomes.
• Perform additional duties as assigned.

Benefits

• Comprehensive and competitive benefits package intended to support employees' and their family members' physical, financial, emotional, and social wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior